a strange issue with nvda

hello
i am using NVDA as my screen reader, and now i am facing a problem
whenever i open any browser, it says list, and list everywhere when i navigate in the normal mode, but, in the brows mode, it reds, but i can't read the text, only the links and the buttons.
this problem fixes when i reinstall NVDA, but when i restart it next time, it is doing the same thing.
and, the other problem is that when i try to install the latest version of nvda, it is unable to start NVDAslave.xe, and says: press ok to close the application.
has anyone got any idea why this problem is occurring?
i am using windows 10, and nvda2019.2.1

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