dwc Wrote: 
> I agree.  I'd much rather speak to someone at an offshore help center
> than be forced to wait 30 minutes and/or get cut off waiting for
> someone who's "local".
> 
> -Dan

Heh...

the real shocker here is that we've got just one (awesome) support guy
for our entire installed base of many 10,000's of product.

Why outsource your tech support when you can just make things that
don't suck in the first place?  :)  
(Yes yes, there are still some problems)


-- 
seanadams
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