seanadams;218242 Wrote: > Ivan, > > I'm sorry we have not been able to provide a solution for you yet. > > I don't personally do tech support by private email, but I do comment > on the forums where I think I might be of assistance. Our support team > can give you one-on-one assistance, either by phone or email. While I > do know a lot about our products, they are often better at diagnosing > this kind of problem, because they deal with them more often. > > However, in order for them to help you, you need to be patient and be > prepared to work through the troubleshooting process. The information > that you have provided so far has been kind of vague and contradictory. > I understand that it is an intermittent issue and that makes it hard to > pin down the behavior, but since we haven't yet identified the problem > we will need your help. > > We have to get firm answers to the kind of questions I was asking > earlier, such as: > > 1) Does it happen at the same point in the track every time? The reason > when need to know this is to determine whether the problem is due to the > Squeezebox being unable to decode a specific portion of the file (as > opposed to an intermittent failure). At first you said it was at the > same point in the file every time, but then you said you suspected some > RF or noise phenomenon, which would be inconsistent with that. > > 2) Does this happen with all file formats, or just one? This would help > identify whether it is a software or hardware issue, and may also help > us understand if it's a problem specific to some of the files you are > playing. > > 3) Does it happen on Squeezenetwork as well as Slimserver? This helps > identify whether there is something funny going on at your server. > > 4) Does it happen on both wired and wireless? I didn't ask this earlier > because your description was not consistent with buffer underrun > behavior. However, in light of all the confusion it would be a very > good thing to test. > > 5) Does it happen with all the outputs? If the problem happens on a > digital output but not the RCAs then that rules out software issue and > point to a problem with player, the cabling, or the receiver. > > 6) does it happen with different amp/speakers. At first it stopped > happening when you changed amplifiers, but now it is persistent across > several players. This really needs to be tested more carefully. > > If you can answer any of the above with certainty then there will be > other questions we can ask to narrow it down further. I'm confident > that we can solve this problem for you. > > One more thing: if the behavior is not consistent enough to be able to > answer any of the questions above, one thing that could be helpful is > if you can make a good quality recording of the sound - perhaps your > laptop has line in that can do it. There are a lot of issues that we > can diagnose by ear. > > Sean
Sean, Thank you for your comments, they are kind. I am not sure how to answer with the forum system hence I will cut and paste. 1) Does it happen at the same point in the track every time? The reason when need to know this is to determine whether the problem is due to the Squeezebox being unable to decode a specific portion of the file (as opposed to an intermittent failure). At first you said it was at the same point in the file every time, but then you said you suspected some RF or noise phenomenon, which would be inconsistent with that. ANSWER: This goes back to our earlier discussion. Last night, for example, it (transporter and SB3) I played one CD and it was fine then I started to play another CD (from the 'server')and the problems started again. It seems that when the problems start then it can 'stick' on the same track or carry on at random. It is most curious. 2) Does this happen with all file formats, or just one? This would help identify whether it is a software or hardware issue, and may also help us understand if it's a problem specific to some of the files you are playing. ANSWER:I only use flac. 3) Does it happen on Squeezenetwork as well as Slimserver? This helps identify whether there is something funny going on at your server. ANSWER~: I will check this soon, that is before you get out of bed in the US. 4) Does it happen on both wired and wireless? I didn't ask this earlier because your description was not consistent with buffer underrun behavior. However, in light of all the confusion it would be a very good thing to test. ANSWER: This was, as wrote before, the first thing that I did. I used a crossover RJ45 same problem. 5) Does it happen with all the outputs? If the problem happens on a digital output but not the RCAs then that rules out software issue and point to a problem with player, the cabling, or the receiver. ANSWer: i HAVE TRIED IT WITH DIG, OPTICAL AND ANALOGUE ALL THE SAME (SORRY CAPS LOCK ON) 6) does it happen with different amp/speakers. At first it stopped happening when you changed amplifiers, but now it is persistent across several players. This really needs to be tested more carefully. ANSWER: Two amps same speaker, no tell a lie I had the same with other speakers. I think that the stopping was intermitent. How do you want me to test? As I wrote last night I will use another laptop as a server and see if it goes away for it could be the RF from the notebook. I have a frequencey counter next to the dipole and that drifts around the band albeit not very much and when I get the interference then nothing changes with the frequency of the wireless output. I can email you cds that would be easier. But 1 Cd is OK then a few days or listening time later it is not OK. As I wrote I will change laptops later and see. Are my answers 'firm' enough or is there anything I have missed. Best wishes Ivan -- IvanSlade ------------------------------------------------------------------------ IvanSlade's Profile: http://forums.slimdevices.com/member.php?userid=12094 View this thread: http://forums.slimdevices.com/showthread.php?t=36764 _______________________________________________ audiophiles mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/audiophiles
