edwardthern wrote: > Just got an email back after I explained that the whole transaction > sucked. I had to wait >month for product, got the wrong product, and I > have to go out of my way to return their product on my day off. All I > got was a "Sorry". Kinda pitiful if you ask me. IMO, manufacturers > should always take the high road if something goes wrong with a > transaction. Needless to say I will never buy anything from them for as > long as I live. > > I had a problem with a Audiogd product [DI converter] they sent me a new > one no questions asked. Got it in about a week....from China. Had a > problem with an iFi product, they sent me a new product too...in fact > they sent me out a new product that was yet to be released. > > I purposely went out of my way not to throw this person/company under > the bus by saying it was a preamp....because I really wanted to give > them the benefit of the doubt without anyone questioning their > products/service. But actually it was a Digi+ product from HiFiBerry. > They probably order a million of these boards at a time and I am sure at > lest than $5 each...this is to say the shipping cost too and from the US > has got to be close to what they paid for the thing. Going the high road > should have been, you know what it was our mistake, keep it and we will > send you what you ordered. Even at full price its peanuts compared to > the amount of products they sale. Sorry HiFiBerry I actually like your > product but due to this event my money will always be spent elsewhere. > In fact I've decided, I'll take the high road and eat their shipping > cost ie pay for their mistake and send it back on my dime.
I'm confused, are you in the UK or US ? All my HifiBerry products have come by swiss post from Switzerland in abut 2-3 days (I'm in the UK) *Players:* SliMP3,Squeezebox3 x3,Receiver,SqueezePlayer,PiCorePlayer x3,Wandboard *Server:* LMS Version: 7.9.0 - 1475786002 on Centos 7 VM on ESXi 6 on Dell T320 *Plugins:* AutoRescan/BBCiPlayer/PowerSave/PowerSwitchIII/Squeezecloud *Remotes:* iPeng8/Orangesqueeze/PC/Jivelite *Music:* 383GB,1269 albums 17756 songs 4381 artists mostly FLACs *Want a webapp ?* See http://forums.slimdevices.com/showthread.php?104305-Webapp-for-LMS ------------------------------------------------------------------------ Jeff07971's Profile: http://forums.slimdevices.com/member.php?userid=49290 View this thread: http://forums.slimdevices.com/showthread.php?t=106459 _______________________________________________ audiophiles mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/audiophiles
