1. The increase in processing costs with more bills (I'm sure you've considered this) compared to the more frequent influx of revenue,
2. The increase in late payments or non-payments with more payments per year,
3. The decrease in non-collection for those moving out of the area and not paying before they leave (with monthly billing, there would be less lag time before this came to your attention), and
4. Have you considered surverying your customers to find out which they would prefer?
Sharon
At 09:22 AM 4/10/02 -0500, James Shannahan wrote:
for those of you who have looked at utility (water, gas, electric) billing systems, what is the frequency of billing to the customer?
our water system bills quarterly and we are looking at the implications and ramifications of monthly billing
one argument against is increased costs to collect the same amount of revenue
one argument for is less impact on the customer (12 smaller bills rather than 4 larger ones)
your thoughts, comments, and observations greatly appreciated
James Shannahan, CCP, CSQA, CISA
Sr. Information Systems Auditor
City of Milwaukee (Wisconsin, not North Carolina)
[EMAIL PROTECTED]
414 286 2382
*neither the Comptroller nor I speak for each other*
