Winnie, There is a set of best practice standards called the IT Infrastructure Library (ITIL) that covers the critical area of service delivery and service support. It breaks each of these areas down into sub-components like: trouble shooting, configuration and release management, help desk, financial control etc. You can download self assessment (Excel) documents from the Office of Government Commerce at http://www.ogc.gov.uk/index.asp?docid=1343. The printed practices in book form can be found in the IT section of the site, sub-section guidance. You will also find useful links to other guidance and governance materials at our website at http://www.ink-e-media.com/links.htm. You might also want to consider the ISO Standard called FCAPS which covers operational matters like fault diagnosis, configuration, accountability, performance and security (hence FCAPS).
Best regards, Stan Dormer Director Education & Training MindGrove of Ink-e Media Cheshire UK Tel: +44 1925 732 757 Fax: +44 1925 732 756 [EMAIL PROTECTED] ------------------------------------------------------------------------ ------------- The information contained in this e-mail is confidential. If you are not the intended recipient, don't use, copy, distribute or disclose any part of its contents. If you have received this e-mail in error, please let us know by replying to this message. McAffee AntiVirus v6.02 has been used to scan for viruses in this e-mail and its attachments prior to sending it to you. However, we recommend that you subject all your incoming email, including ours, to standard virus checking procedures prior to use. ------------------------------------------------------------------------ ------------- -----Original Message----- From: [EMAIL PROTECTED] [mailto:AuditPrograms-L-owner@;list.auditnet.org] On Behalf Of Winnie Wee Sent: 08 November 2002 01:30 To: '[EMAIL PROTECTED]' Subject: IT Vendor Management Hi, This is the first time we are conducting an audit on IT vendor management. Does anyone have information on this to share? We are also assessing the performance of the services provided by the vendor to the lottery organisation. Are there any appropriate standards, best practices or industry benchmark that can be used for comparision and also to substantiate the opinions about the vendor performance? Regards, Winnie Wee ********************************************************************* This transmission contains information which may be confidential and privileged. Any form of unauthorised use or dissemination is prohibited. We do not assure the security of information herein. Statements in this transmission that do not relate to the official business of Singapore Pools (Private) Limited shall be understood as neither given nor endosed by it. If you are not the intended recipient, please delete this transmission immediately and notify us. Thank you. ********************************************************************* *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* To unsubscribe from this list send an email to [EMAIL PROTECTED] and include the message unsubscribe auditprograms-l and your name. *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* To unsubscribe from this list send an email to [EMAIL PROTECTED] and include the message unsubscribe auditprograms-l and your name.
