Simon, No one is not standing by the customer. In fact, we were good enough to levy no charge despite the fact that a significant amount of time was spent on trying to figure out what was going on. As such, your last comment feels a bit inappropriate.
If you run the logs on the on line Flarm range tester you can see that other units were being observed with the range also being indicated. As I don't have access to the complete set up, I am left to make suggestions to help you track down the problem. It is always easier if the entire set up can be sent to me so I can investigate the whole system rather than a component. You are welcome to send me the whole system and I am more than happy to check it out. However, I must warn you that the failure rate on displays is near nil. If they are not working then in nearly 100% of the cases they have failed due to incorrect voltage being applied. This is something we can test for. Regards Richard > On 18 Apr 2017, at 6:55 pm, Simon Rammelt <[email protected]> wrote: > > Thanks for your reply Richard. > As I said the units I am referring to belong to friends my own unit is an > original OZ Flarm and is in perfect working condition. > But as I was on hand to observe both installations being tested. In both > cases when the known good unit was fitted the DISPLAY showed targets near and > far. So if you say that the RF side is OK then perhaps the problem resides in > the display driver side. Both installations used the LX LED display and were > also connected to Oudie. > > The unit that you tested would have flown on may occasions with up to 20 > gliders in the air. I will ask the owner to let me look at flight logs and > compare those to our Ditto Log to find more specific instances. > > In any case I am sure you are dealing with at least two faulty units and in > the interest of good customer relations you should stand by the product you > sell. > > Simon Rammelt > >> On 18/04/2017 12:06 PM, Chris Woolley wrote: >> Hi Simon, >> >> Looks like Richard didn't read your email completely before replying. >> "Have you checked the display device? That could be culprit or not set up >> properly." >> When you clearly said "This weekend we proved the installation in both >> gliders. Targets were detected when the known good flarm mouse was >> installed..." >> >> Regards >> Chris >> >> -----Original Message----- >> From: Aus-soaring [mailto:[email protected]] On Behalf >> Of Richard Frawley >> Sent: Tuesday, 18 April 2017 7:43 AM >> To: Discussion of issues relating to Soaring in Australia. >> Cc: LXNAV Info; [email protected] >> Subject: Re: [Aus-soaring] Flarm mouse troubles >> >> Simon, >> >> You assessment of the analysis is perhaps putting forward an incomplete or >> incorrect picture. >> >> The Flarm unit was tested and all specifications including RF output and >> receive sensitivity were checked to be within specification. The unit was >> also detecting a reference unit nearby. >> >> It should be noted that you were not charged for this work. >> >> On this, I have copied both Flarm and LXNAV. >> >> Additionally, your flight traces were sent to LXNAV for analysis and it was >> seen from those traces that the Flarm is detecting other aircraft. >> >> Have you checked the display device? That could be culprit or not set up >> properly. >> >> May I suggest that you send in the complete system and I will evaluate. >> However if a fault is found, normal repair charges will be levied. >> >> Regards >> >> Richard Frawley >> Swift Avionics >> >> >> >> >> >> >> >> >> >> >> >>>> On 18 Apr 2017, at 6:25 am, Simon Rammelt <[email protected]> wrote: >>>> >>>> Hi all two friends of mine are having problems with flarm mice that will >>> not detect targets. They have both tested their installations using another >>> flarm mouse that has been proven to work in flight. >>> One friend recently sent his unit back to the Australian agent telling >> them the specific problems he was having. The unit was returned some time >> later after apparently being tested. After reinstalling the unit it was >> still not picking up targets. >>> The agents have been blaming everything except the unit for the failure to >> detect targets. This weekend we proved the installation in both gliders. >> Targets were detected when the known good flarm mouse was installed using >> the same wiring and in both cases an aftermarket antenna (the factory one >> proved inadequate even on the working unit). Immediately afterwards and >> without change the faulty units were reinstalled and no targets were >> detected. All three units were running the same firmware version 6.09 and >> all settings were the same. >>> Is anyone else experiencing similar problems? >>> >>> Cheers >>> >>> Simon >>> >>> _______________________________________________ >>> Aus-soaring mailing list >>> [email protected] >>> http://lists.base64.com.au/listinfo/aus-soaring >> _______________________________________________ >> Aus-soaring mailing list >> [email protected] >> http://lists.base64.com.au/listinfo/aus-soaring >> >> >> > > _______________________________________________ > Aus-soaring mailing list > [email protected] > http://lists.base64.com.au/listinfo/aus-soaring
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