"The unit was returned some time later after apparently being tested. "
Wow. I find your implication that we would lie about testing and doing our due diligence appallingly rude, unfounded, and ill-informed. Richard's continuing support in the matter, above, is testament to how seriously we take these kinds of problems. Nathan Frawley On 18 April 2017 at 19:22, Richard Frawley <[email protected]> wrote: > Simon, > > No one is not standing by the customer. In fact, we were good enough to > levy no charge despite the fact that a significant amount of time was spent > on trying to figure out what was going on. As such, your last comment feels > a bit inappropriate. > > If you run the logs on the on line Flarm range tester you can see that > other units were being observed with the range also being indicated. > > As I don't have access to the complete set up, I am left to make > suggestions to help you track down the problem. It is always easier if the > entire set up can be sent to me so I can investigate the whole system > rather than a component. > > You are welcome to send me the whole system and I am more than happy to > check it out. However, I must warn you that the failure rate on displays is > near nil. If they are not working then in nearly 100% of the cases they > have failed due to incorrect voltage being applied. This is something we > can test for. > > Regards > > Richard > > > > > > > > On 18 Apr 2017, at 6:55 pm, Simon Rammelt <[email protected]> wrote: > > Thanks for your reply Richard. > > As I said the units I am referring to belong to friends my own unit is an > original OZ Flarm and is in perfect working condition. > > But as I was on hand to observe both installations being tested. In both > cases when the known good unit was fitted the *DISPLAY *showed targets > near and far. So if you say that the RF side is OK then perhaps the problem > resides in the display driver side. Both installations used the LX LED > display and were also connected to Oudie. > > The unit that you tested would have flown on may occasions with up to 20 > gliders in the air. I will ask the owner to let me look at flight logs and > compare those to our Ditto Log to find more specific instances. > > In any case I am sure you are dealing with at least two faulty units and > in the interest of good customer relations you should stand by the product > you sell. > > Simon Rammelt > > On 18/04/2017 12:06 PM, Chris Woolley wrote: > > Hi Simon, > > Looks like Richard didn't read your email completely before replying. > "Have you checked the display device? That could be culprit or not set up > properly." > When you clearly said "This weekend we proved the installation in both > gliders. Targets were detected when the known good flarm mouse was > installed..." > > Regards > Chris > > -----Original Message----- > From: Aus-soaring [mailto:[email protected] > <[email protected]>] On Behalf > Of Richard Frawley > Sent: Tuesday, 18 April 2017 7:43 AM > To: Discussion of issues relating to Soaring in Australia. > Cc: LXNAV Info; [email protected] > Subject: Re: [Aus-soaring] Flarm mouse troubles > > Simon, > > You assessment of the analysis is perhaps putting forward an incomplete or > incorrect picture. > > The Flarm unit was tested and all specifications including RF output and > receive sensitivity were checked to be within specification. The unit was > also detecting a reference unit nearby. > > It should be noted that you were not charged for this work. > > On this, I have copied both Flarm and LXNAV. > > Additionally, your flight traces were sent to LXNAV for analysis and it was > seen from those traces that the Flarm is detecting other aircraft. > > Have you checked the display device? That could be culprit or not set up > properly. > > May I suggest that you send in the complete system and I will evaluate. > However if a fault is found, normal repair charges will be levied. > > Regards > > Richard Frawley > Swift Avionics > > > > > > > > > > > > > On 18 Apr 2017, at 6:25 am, Simon Rammelt <[email protected]> > <[email protected]> wrote: > > Hi all two friends of mine are having problems with flarm mice that will > > not detect targets. They have both tested their installations using another > flarm mouse that has been proven to work in flight. > > One friend recently sent his unit back to the Australian agent telling > > them the specific problems he was having. The unit was returned some time > later after apparently being tested. After reinstalling the unit it was > still not picking up targets. > > The agents have been blaming everything except the unit for the failure to > > detect targets. This weekend we proved the installation in both gliders. > Targets were detected when the known good flarm mouse was installed using > the same wiring and in both cases an aftermarket antenna (the factory one > proved inadequate even on the working unit). Immediately afterwards and > without change the faulty units were reinstalled and no targets were > detected. All three units were running the same firmware version 6.09 and > all settings were the same. > > Is anyone else experiencing similar problems? > > Cheers > > Simon > > _______________________________________________ > Aus-soaring mailing > [email protected]http://lists.base64.com.au/listinfo/aus-soaring > > _______________________________________________ > Aus-soaring mailing > [email protected]http://lists.base64.com.au/listinfo/aus-soaring > > > > _______________________________________________ > Aus-soaring mailing list > [email protected] > http://lists.base64.com.au/listinfo/aus-soaring > > > _______________________________________________ > Aus-soaring mailing list > [email protected] > http://lists.base64.com.au/listinfo/aus-soaring > >
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