Have heard recently Telstra can no longer enforce contracts over the phone. They tried to enforce a contract with a friend - the whole thing was Telstra just did not know what they were doing and said a "contract is a contract". I took the whole $1000+ bill with the ombudsman and they took it up as a level 3 complaint and slowly but surely forced Telstra to refund all the money. Finally there was $30 late payment fee still owing - I just sent it to local Telstra Counrywide office and just wrote across the account "Wakeup Telstra unless you want yet another fight" Nothing was heard but it took 12months to sort out.
5 years ago once a month Telstra would disconnect my mobile and next day reconnect but each time I was billed $38.50. Thanks again to the Ombudsman I got all these multiple $38.50 back Finally 6 months later they coughed up a service guarantee each day they buggered up - $38.50 a time - I seem to remember I then had enough credit to keep the mobile going for 18months Needless to say I hate Telstra so never ever give up on them - they just try and get away phone murder!!! The only good thing I could say about Telstra is where a person is eligible for "Priority Assist" instead of 3 day fix (failed Friday) of phone they turned up at the door within 2 hours to fix the phone - THAT IS SERVICE Ian Mcphee ----- Original Message ----- From: "Peter Brookman" <[EMAIL PROTECTED]> To: "Discussion of issues relating to Soaring in Australia." <[email protected]> Sent: Monday, July 02, 2007 10:29 AM Subject: Re: [Aus-soaring] Slow dial-up or broadband- your choice >I take issue with the miss leading statement of Telstra (and the >Government) > that coverage (Next G) is 98% of population ,maybe, but no where near 98% > of > the country. This has been their statement for all their services for > years, > but even for those fortunate people that live on the coastal fringes and > capital cities when they travel to work or holiday outside these areas , > the > story of coverage takes on a whole new meaning. > "With wireless networks such as the Bigpond Next G network already > covering > 98 per cent of the Australian Population, the part of Australia that is > eligible for the current subsidy is getting smaller and smaller." - > population coverage yes, but in area no, it leaves a huge land mass that > at > the moment Satellite is the only viable option. I appreciate this will > change as new technologies will emerge in time. > I am happy with satellite, $29-95/ month , on all the time, no hourly > based > system.When you get onto broadband you will soon find that 20 or even 50 > hrs a month isn't much, then you pay an excess. This is where Telstra have > made the mistake in many areas where they required a min. sign up to > enable > ADSL, where the private operators put in a comparable service and knew > that > once the word got around how good it is they had plenty of customers > signing > up. Then Tesltra arrived... > > > ----- Original Message ----- > From: <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Monday, July 02, 2007 8:48 AM > Subject: Re: [Aus-soaring] Slow dial-up or broadband- your choice > > >> This is getting off topic so I'll keep it brief, but based on my own >> experience over the last three months with the Telstra NextG wireless >> broadband system I can't recommend the hourly based plans. On a total of >> four occasions the system has failed to detect that I have disconnected, >> and when that happens the clock keeps running until 2 hours of idle time >> have been clocked up! 3 of these incidents occurred in a single month, >> resulting in 6 or my 10 hours being confiscated that month. Several >> requests to Telstra to restore the lost time were ignored. >> >> Unfortunately Telstra changed their plans around the beginning of the >> year >> to eliminate the entry level data-based plan. >> >> Another point to be aware of is that the service is designed only for >> those with Administrator accounts on Windows. The Telstra connection >> manager program will not function unless you are logged on under an >> administrator account, which knocks out all those who work for large >> companies whose IT department don't give mere mortals admin rights on >> their company laptops. There is a work around for this, although Telstra >> won't tell you about it, and I can't rule out the possibility that this >> is >> related to the above disconnection problem. >> >> ----- Original Message ----- >> From: Ken Dawber >> To: Discussion of issues relating to Soaring in Australia. >> Sent: Monday, July 02, 2007 3:49 AM >> Subject: Re: [Aus-soaring] Slow dial-up or broadband- your choice >> >> >> Peter Brookman wrote: >> >> I have just got off the phone to Activ8 support and they have confirmed >> that the subsidy scheme is still available for eligible subscribers, in >> broad terms anyone who can not access ADSL or ISDN. >> >> The Government's new Australian Broadband Guarantee subsidy is only >> available where commercial Terrestrial services are not available and >> Terrestrial services is defined to also include wireless services. With >> wireless networks such as the Bigpond Next G network already covering 98 >> per cent of the Australian Population, the part of Australia that is >> eligible for the current subsidy is getting smaller and smaller. >> >> . >> . >> . >> . >> _______________________________________________ >> Aus-soaring mailing list >> [email protected] >> To check or change subscription details, visit: >> http://lists.internode.on.net/mailman/listinfo/aus-soaring >> >> >> >> -- >> No virus found in this incoming message. >> Checked by AVG Free Edition. >> Version: 7.5.476 / Virus Database: 269.9.14/882 - Release Date: >> 30/06/2007 >> 3:10 PM >> > > _______________________________________________ > Aus-soaring mailing list > [email protected] > To check or change subscription details, visit: > http://lists.internode.on.net/mailman/listinfo/aus-soaring > > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.5.476 / Virus Database: 269.9.14/884 - Release Date: 7/2/2007 > 3:35 PM > > _______________________________________________ Aus-soaring mailing list [email protected] To check or change subscription details, visit: http://lists.internode.on.net/mailman/listinfo/aus-soaring
