In my experience, it is not worth the trouble to contact Garmin in
Australia.
I have a Garmin GPS II+ (a parallel model to the GPS12xl and of a very
similar age). It had been displaying the "Memory Battery is Low" for a
very long time. I had contacted company reps about this at various
field days and was told that if I installed a new set of alkaline
battery, the memory battery would recharge and all would be well.
That got me out of their display area, but it didn't work. The message
persisted. In time and with the advent of faster internet I went
looking for other solutions. Indeed I found that there was an issue
with some of the memory backup batteries with the models of that
vintage, and that Garmin Aust were rectifying the problem if users
retuned the unit to them.
I contacted them by email and was asked to post it over to them at
nominated address and it would be repaired. Three weeks later it came
back with the message that this model was no longer serviceable due to
its age, and advising me to visit a dealer and purchase a newer model. :-(
On that basis I would suggest that you save the expense and time
involved in contacting Garmin Aust. You may quote me as being
"dissatisfied with their level of customer service". (They already know
this).
I agree that the user interface of the both the GPS II+ and the 12xl
units were very good indeed. We used to have the latter model in our
CFS truck.
Buying second hand needs to be done with caution because of the known
issue with the memory battery, and the fact that they _are_ now getting
on in years anyway. I still use my GPS II+ on the motor bike but it
needs to be powered up constantly to retain settings and waypoints. The
MAP 76 series which we now have in fire truck is somewhat similar to the
12 series and works well. However that too seems to have superseded by
colour screen versions which naturally cost quite a bit more. Garmin
seem to supersede their models at a very high rate which makes it very
hard to keep abreast of their "features". I guess there's more money
in selling new models than in repairing or updating ones which are
several years old.
Regards,
TN
On 13/06/2012 12:15 PM, Erich Wittstock wrote:
Hi Stu,
if you contact Garmin customer support they will be able to tell you
if your device can be repaired. I doubt it will be economical.. I had
a self inflicted issue with my 76CS and just bought another unit on ebay.
You could always get a second hander:
http://www.ebay.com/ctg/Garmin-GPS-12-Handheld-s-GPS-Receiver-/48465169?_refkw=garmin+12&_pcatid=43&_pcategid=156955&_from=R40&_dmpt=GPS_Devices&_dashexp=1
<http://www.ebay.com/ctg/Garmin-GPS-12-Handheld-s-GPS-Receiver-/48465169?_refkw=garmin+12&_pcatid=43&_pcategid=156955&_from=R40&_dmpt=GPS_Devices&_dashexp=1>
..
Erich
On Wed, Jun 13, 2012 at 7:09 AM, S S <[email protected]
<mailto:[email protected]>> wrote:
Hi,
Does anyone know who still repairs Garmin 12xl GPS units.
Three or so years back I had link to a place that sent them to
Korea or Hong Kong for internal battery replacement and/or repairs,
this was basically a "change-over" service,
but I can no longer find this site, and an internet search turns
up one post in australia back in about 2004.
Garmin website has no suggestion they support anything except
warranty.
As these units are still very handy and the user interface is
simple and clear, I'd like get mine going.
It has failed and when "On" button is held, it gives a warning "
UPLOAD NOT PRESENT" and will not start.
So that doesn't look like an internal battery problem. (yes it has
had good batteries installed always, so the internal one was not
drained)
Otherwise,
anyone with a _Garmin 12xl or 12cx FOR SALE,_ please email
me at [email protected] <mailto:[email protected]>
thanks
Stu
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