Don't tell me - you would also be dissatisfied if HP refused to service your 486 PC ???? How can they service something they can't get parts for themselves ?
Matt On 13/06/2012, at 14:00 , Terry Neumann wrote: > In my experience, it is not worth the trouble to contact Garmin in Australia. > > I have a Garmin GPS II+ (a parallel model to the GPS12xl and of a very > similar age). It had been displaying the "Memory Battery is Low" for a very > long time. I had contacted company reps about this at various field days and > was told that if I installed a new set of alkaline battery, the memory > battery would recharge and all would be well. > > That got me out of their display area, but it didn't work. The message > persisted. In time and with the advent of faster internet I went looking for > other solutions. Indeed I found that there was an issue with some of the > memory backup batteries with the models of that vintage, and that Garmin Aust > were rectifying the problem if users retuned the unit to them. > > I contacted them by email and was asked to post it over to them at nominated > address and it would be repaired. Three weeks later it came back with the > message that this model was no longer serviceable due to its age, and > advising me to visit a dealer and purchase a newer model. :-( > > On that basis I would suggest that you save the expense and time involved in > contacting Garmin Aust. You may quote me as being "dissatisfied with their > level of customer service". (They already know this). > > I agree that the user interface of the both the GPS II+ and the 12xl units > were very good indeed. We used to have the latter model in our CFS truck. > > > Buying second hand needs to be done with caution because of the known issue > with the memory battery, and the fact that they are now getting on in years > anyway. I still use my GPS II+ on the motor bike but it needs to be > powered up constantly to retain settings and waypoints. The MAP 76 series > which we now have in fire truck is somewhat similar to the 12 series and > works well. However that too seems to have superseded by colour screen > versions which naturally cost quite a bit more. Garmin seem to supersede > their models at a very high rate which makes it very hard to keep abreast of > their "features". I guess there's more money in selling new models than > in repairing or updating ones which are several years old. > > Regards, > TN > > > > > > On 13/06/2012 12:15 PM, Erich Wittstock wrote: >> >> Hi Stu, >> if you contact Garmin customer support they will be able to tell you if your >> device can be repaired. I doubt it will be economical.. I had a self >> inflicted issue with my 76CS and just bought another unit on ebay. >> You could always get a second hander: >> http://www.ebay.com/ctg/Garmin-GPS-12-Handheld-s-GPS-Receiver-/48465169?_refkw=garmin+12&_pcatid=43&_pcategid=156955&_from=R40&_dmpt=GPS_Devices&_dashexp=1 >> .. >> Erich >> >> On Wed, Jun 13, 2012 at 7:09 AM, S S <ssm...@bigpond.com> wrote: >> Hi, >> >> Does anyone know who still repairs Garmin 12xl GPS units. >> >> Three or so years back I had link to a place that sent them to Korea or Hong >> Kong for internal battery replacement and/or repairs, >> this was basically a "change-over" service, >> >> but I can no longer find this site, and an internet search turns up one post >> in australia back in about 2004. >> Garmin website has no suggestion they support anything except warranty. >> >> As these units are still very handy and the user interface is simple and >> clear, I'd like get mine going. >> It has failed and when "On" button is held, it gives a warning " UPLOAD NOT >> PRESENT" and will not start. >> So that doesn't look like an internal battery problem. (yes it has had good >> batteries installed always, so the internal one was not drained) >> >> Otherwise, >> >> anyone with a Garmin 12xl or 12cx FOR SALE, please email me at >> ssm...@bigpond.com >> >> >> thanks >> >> Stu >> >> _______________________________________________ >> Aus-soaring mailing list >> Aus-soaring@lists.internode.on.net >> To check or change subscription details, visit: >> http://lists.internode.on.net/mailman/listinfo/aus-soaring >> >> >> >> _______________________________________________ >> Aus-soaring mailing list >> Aus-soaring@lists.internode.on.net >> To check or change subscription details, visit: >> http://lists.internode.on.net/mailman/listinfo/aus-soaring > > _______________________________________________ > Aus-soaring mailing list > Aus-soaring@lists.internode.on.net > To check or change subscription details, visit: > http://lists.internode.on.net/mailman/listinfo/aus-soaring
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