fastest I ever had something fixed when I was at Telstra was when a manhole cover was removed...outside a braille lending library.
On Tue, 5 Feb 2019 at 14:21, Mark Andrews <[email protected]> wrote: > Optus has this: > https://www.optus.com.au/shop/support/answer/how-to-report-hazardous-or-damaged-optus-equipment?requestType=NormalRequest&id=1447&typeId=5 > but trying to find it through “Contact Us” is just about impossible. > > If you call Support they want all sorts of unnecessary garbage then say > “we will roll a truck sometime next week” for cables that are dangling over > roads just above car height. > > Not that telcos are alone in this regard. Trying to report faults to > companies is hard. > > Mark > > > On 5 Feb 2019, at 2:58 pm, Matthew Moyle-Croft <[email protected]> wrote: > > > > There’s no good way of reporting infrastructure damage to most telcos > that I’ve found. > > > > eg. (a while back) I was at a Telstra Exchange and saw someone had > damaged something on the outside of the building (involved cabling to the > colocated mobile tower). I tried to report it via “official channels” and > didn’t get anywhere. Damage was still evident a long time later. > > > > I suspect it’s easier for people to ignore and fix during an outage so > they can call it Force Majeure rather than proactively prevent an issue. > > > > MMC > > > >> On 5 Feb 2019, at 11:25 am, Matthew Matters < > [email protected]> wrote: > >> > >> Hey Guys, > >> > >> Quick question, can someone contact me off list about damage to the HFC > cable in Ballarat area, I have gotten a few customers call me to advise me > that the cable is very low and at risk of being ripped from the pole. > >> > >> Been on hold to support but they are not being much help. > >> > >> > >> > >> > >> > >> > >> The information transmitted in this e-mail is for the exclusive use of > the intended addressee and may contain confidential and/or privileged > material. Any review, re-transmission, dissemination or other use of it, or > the taking of any action in reliance upon this information by persons > and/or entities other than the intended recipient is prohibited. If you > received this in error, please inform the sender and/or addressee > immediately and delete the material. If you have been sent this email and > it is not addressed to you please forward the email as is to > [email protected] and delete all local and inta-local > copies including backups from your system. E-mails may not be secure, may > contain computer viruses and may be corrupted in transmission. Please > carefully check this e-mail (and any attachment) accordingly. No warranties > are given and no liability is accepted for any loss or damage caused by > such matters. > >> > >> This email has been scanned before transmission with business grade > antivirus and antispam software but as mentioned above no warranties can be > given that the email has not been contaminated after transmission. > >> > >> _______________________________________________ > >> AusNOG mailing list > >> [email protected] > >> http://lists.ausnog.net/mailman/listinfo/ausnog > > > > _______________________________________________ > > AusNOG mailing list > > [email protected] > > http://lists.ausnog.net/mailman/listinfo/ausnog > > -- > Mark Andrews, ISC > 1 Seymour St., Dundas Valley, NSW 2117, Australia > PHONE: +61 2 9871 4742 INTERNET: [email protected] > > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog >
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