Hi, I feel like an idiot for even asking this, but I'm bashing my head not able to quite work out the process.
- Customer has internet service not with NBN (e.g. EA). - Customer has approaching NBN disconnection date - Customer is moving numbers from provider A to provider B - Port is submitted, accepted and scheduled - Managed Disconnection Date will occur before port is completed - Porting carrier advises that disconnection date could break port Who needs to contact who to tell someone that the port is in progress and to not do the disconnection? Porting Carrier says not them. No NBN person to contact. Losing carrier doesn't care. I feel like there must be a person or a bit of the process or a magic code word one needs to yell… but I haven't been able to get to the bottom of it! (And yes… we've now been doing this for several years, and still haven't got a straight answer… and most of the time it's not an issue… but…) Thanks, Andrew
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