On Mon, 2020-04-13 at 06:06 +0000, Mark Delany wrote: > Yes, maybe NBNCo should be better, but they are no worse than > historical industry standards - such as they are.
I don't like mistakes, but I understand them and have some sympathy for those that make them. I've made a few doozies in my time. It's not about making no mistakes; that's basically impossible. It's about how a company deals with having made one. So many companies seem to have no ability to deal with mistakes, or even awareness that they might ever make one. It took me weeks of multiple calls per day to get Telstra to understand that their tech had made changes at the exchange that had not been followed up with changes at the premises, and had then marked the job done in their ticket system. I can still vividly remember the relief when at long last a wonderful lady at Telstra said "Hm. I think the computer has it wrong. I'll send someone out. No charge." Far more enraging than the delay itself was the fact that upon enquiry, it turned out that not ONE of the many different people I had explained the problem to had ever thought it necessary to add my clear and concise description of the problem (and the cure) to the trouble ticket. Regards, K. -- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Karl Auer ([email protected]) http://www.biplane.com.au/kauer http://twitter.com/kauer389 GPG fingerprint: 2561 E9EC D868 E73C 8AF1 49CF EE50 4B1D CCA1 5170 Old fingerprint: 8D08 9CAA 649A AFEF E862 062A 2E97 42D4 A2A0 616D _______________________________________________ AusNOG mailing list [email protected] http://lists.ausnog.net/mailman/listinfo/ausnog
