Hello Greg, Just submit a support ticket via: https://www.auda.org.au/about-auda/our-services/submit-a-general-enquiry/
auDA will generally send an initial response within a day. From your email sounds like some sort of mis-communication. It should be resolvable quickly. Regards, Bruce Tonkin auDA employee On Thu, Jul 30, 2020 at 7:26 PM Greg M <[email protected]> wrote: > Hi Noggers, > > > > Wondering if anyone a contact at AUDA or Godaddy who can assist with a > domain issue. > > > > History: > > - Jun 30, Godaddy advises the domain has a de-registered ABN/ACN > associated to it. > - Jul 6 – Stat dec, Updated ABN/ASIC details sent to Godaddy > - Jul 8 – Godaddy update the domain details (change visible via whois) > even requiring a 2 year upfront “payment” to renew it as part of the > “update” > - Jul 30 – The .com.au/.net.au domains suddenly cease working with an > email from Goddady advising we did not respond in 30 days since the > original email and that the domain is now cancelled. > > > > We have contacted them today, twice and of course we are unable to speak > to anyone there who “handles these specific requests” – and have been > advised by Customer Service it will take “auDA weeks to months” to process > our support request. > > > > Seriously? > > > > Any help is appreciated as the business has been crippled by this, as > their CRM/practise software is all linked to their website/domain with > complex Azure/O365 integrations that no longer function. > > > > Cheers, > > > > Greg > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog >
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