I completely understand people wanting answers, since Telstra hijacked
our IP block (and others) back in November 2018 and blackholed all traffic.
It's a massively disruptive thing to occur to you, and there's
absolutely nothing you can do to prevent it (while providers don't
enforce RPKI and similar protections)
It's great that Russell is here, but the official channels are a joke
and that should not be acceptable.
I never did get any explanation from Telstra for that previous hijack
event, so I probably wouldn't be holding my breath with this one either.
On 30/9/20 10:01 am, David Hughes wrote:
That's an assumption Mark. The 'formal channel' for a network operator chasing
a route leak would be to look up PeeringDB and try that contact info. We don't
k now if the OP tried that so we don't know if that failed.
The fact that Telstra has staff (and I assume it's more than just Russell)
participating on an industry list like this make perfect sense and is an
effective addition to their other contact channels.
David
...
On 30/9/20, 9:42 am, "Mark Andrews" <ma...@isc.org> wrote:
That however does mean that Telstra’s formal channels aren’t working
properly. If you can’t reach the NOC via formal channels then there
is a problem. No one should have to come here and ask for bad
announcements to be withdrawn. Russell shouldn’t have to do anything
but enjoy his time off when on leave. While we are thankful he did
react we all need time off for our mental health.
Mark
> On 30 Sep 2020, at 08:59, David Hughes <da...@hughes.id> wrote:
>
>
> I'll second this. Having Russell and is peers on the list and in a
position to help resolve problems in a timely manner is fantastic for our industry
and our clients. Telstra is a big beast with lots of moving parts, yet I've lost
count of the number of times issues have been addressed through this informal
channel. Nice one guys.
>
>
> Thanks
>
> David
> ...
>
> On 30/9/20, 8:17 am, "AusNOG on behalf of Joseph Goldman"
<ausnog-boun...@lists.ausnog.net on behalf of j...@apcs.com.au> wrote:
>
> It is amazing that it got fixed this way at all. Even just a few
years
> ago I wouldn't imagine someone with such reach into Telstra NOC being
so
> accessible for truly complex issues - you'd spend half a week trying
to
> get through their phone system to someone or email the 'noc@' or
> something and hope to get a reply in a few days.
>
>
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Email n...@agentpoint.com <mailto:n...@agentpoint.com>
Phone 02 8039 6820 <tel:0280396820>
Website www.agentpoint.com.au <https://www.agentpoint.com.au/>
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