On 23 January 2021, at 1235, Ross Marston wrote:
Hi.
Could anyone please point me to a live telephone contact number for
Telstra for security reporting please. I have a client that has had
their mobile number ported ted to another SIM, and their bigpond email
taken over by a malicious third party, resulting in the bank accounts
being drained.
We're addressing the bank and other concerns but are not able to
contact anyone in Telstra to remediate the issue.
We have tried local Telstra shop (apparently Telstra internal systems
have been down all day) 132200, 132999, 12511, and a 03 number we
found on google search, all to no avail.
A real person that could help urgently would be greatly appreciated.
Replied off list.
---
Scott A. McIntyre
Chief Security Specialist
Telstra Cyber Security
abuse @ AS1221 (etc)
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