I have seen this before. Telstra shop can burn you new sim's even if they protest.
I "think" the number is not ported, just a new sim burned by accessing the Telstra portal that has been compromised. Rhys -----Original Message----- From: AusNOG <[email protected]> On Behalf Of Ross Marston Sent: Saturday, 23 January 2021 12:36 PM To: <[email protected]> <[email protected]> Subject: [AusNOG] Telstra security contact number Hi. Could anyone please point me to a live telephone contact number for Telstra for security reporting please. I have a client that has had their mobile number ported ted to another SIM, and their bigpond email taken over by a malicious third party, resulting in the bank accounts being drained. We're addressing the bank and other concerns but are not able to contact anyone in Telstra to remediate the issue. We have tried local Telstra shop (apparently Telstra internal systems have been down all day) 132200, 132999, 12511, and a 03 number we found on google search, all to no avail. A real person that could help urgently would be greatly appreciated. Kind regards Ross Marston _______________________________________________ AusNOG mailing list [email protected] http://lists.ausnog.net/mailman/listinfo/ausnog _______________________________________________ AusNOG mailing list [email protected] http://lists.ausnog.net/mailman/listinfo/ausnog
