Hi All, One of our customers who was formerly with Telstra ADSL who transferred to NBN FTTC with us received the following email from Telstra's "TBB Broken Bundles" Team.
I rang the 1800 number and the email relates to the customer's former ADSL service which of course is no longer connected given they have FTTC, which Telstra could check with a cursory service qualification. Is this a bare faced and illegal attempt to churn former customers back to Telstra? - Michael Bethune Australia On Line =============================== From: ! Telstra Enquiries <[email protected]> Sent: Tuesday, 28 September 2021 7:34 AM To: REDACTED Subject: General - Something Else Dear REDACTED, Weâve noticed you're not being charged for your broadband service REDACTED. We can see the service is not currently in use so we will disconnect it in 30 days' time as of 28/10/2021. If you want to keep this service, please call us on 1800 799 251 in the next 30 days and we'll set you up with a plan. Regards, Keithlaye T. ================================ _______________________________________________ AusNOG mailing list [email protected] http://lists.ausnog.net/mailman/listinfo/ausnog
