I had a customer getting billed for 8 months after they ported their
numbers out.
They even cancelled with telstra 2 months after being ported despite the
CSR crying about how they will have their phones cut off if they do it.
Telstra acknowledged at every stage after the first 3 months that they
had ported, and that telstra really shouldn't be sending them nastygrams
about it.
I'd be a happy camper if Telstra were as good as what you've experienced
with port outs ending the service as they are meant to. (Lol could you
imagine organising a port out, then telling telstra to cancel the
service on the day of the port? The port took 3 months waiting time,
then was delayed by 3 months, so total time from "hey let's port some
numbers" to "we are no longer being harassed by telstra" was 1 year and
2 months.)
I'd gladly trade getting spammed about it over getting anxiety ridden
customer calls about their multi thousand dollar bills and being sent to
collections.
(Ok, yes this was just a rant, also yeah, 80% of the people I've dealt
with at telstra are great, they just aren't the ones able to do anything)
On 28/09/2021 1:41 pm, [email protected] wrote:
Hi,
So the churn out of the FNN cancelled the PSTN which by Telstra's
own rules causes the cancellation of the ADSL due to the
"loss of ADSL codes" and hence terminated
the business relationship which according to the SPAM act
revokes Telstra's entitlement to send email to the customer.
But further, by virtue of activating FTTC on the same copper pair
as the former PSTN and ADSL meant Telstra got an NBN migration pay day,
and yet Telstra somehow doesn't know they lost the service,
and yet they've stopped charging for the ADSL. So Telstra stopped
charging, a major event in the Telstra universe, why if the
service is still connected, obviously because the service isn't
connected.
And by the way, the customer had cancelled with Telstra, so there's that.
Quoting Jennifer Sims <[email protected]>:
When they went to FTTC with another provider, this process never
told Telstra to cancel the ADSL as it’s not on the nbn platform.
So it’s not illegal as much as it is, just poor form.
Your customer should have told Telstra to cancel the service if they
were with another provider.
Sent from my iPhone
On 28 Sep 2021, at 11:57 am, Ross Wheeler <[email protected]> wrote:
On Tue, 28 Sep 2021, [email protected] wrote:
Hi All,
One of our customers who was formerly with Telstra ADSL
who transferred to NBN FTTC with us
received the following email from Telstra's "TBB Broken Bundles" Team.
When ADSL was first being rolled out in our area, telstra were
datamining their customers calls and directly targeting people who
were dialing any of my companies modem pool numbers.
A telstra official confirmed this was happening, and was of the
view that it was not only legal, but entirely ethical. That those
"call records" were "telstras to do with what they liked".
As a company, I've seen little evidence their ethics have changed.
By contrast, some individuals within the company are amongst the
best people you'd hope to meet anywhere.
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