NBN's purpose is to lift the digital capability of Australia. https://www.nbnco.com.au/corporate-information/about-nbn-co/our-purpose
The takeaway from offshoring activities is that the Australian government does not consider Network Operations to be a digital capability. John On Fri, 17 Mar 2023 at 10:31, Matthew Moyle-Croft <[email protected]> wrote: > Saving money on one thing can cost a LOT in other ways. The large siloed > organisation run by accountants story. > > On Thu, Mar 16, 2023 at 10:10 PM Luke Thompson <[email protected]> > wrote: > >> I'm with you on follow the sun, much like iiNet & Co. did back in the day >> (very effectively, almost a work of art it was so good) with some >> functions. >> >> In the context of a national network though, much as with Telstra the >> people are its greatest asset - and while it can be nightmarish landing the >> right folk especially over odd hours, building out a collaborative >> powerhouse of a team on-shore is the beauty spot if it fits. Especially >> with NOCs/SOCs. >> >> Follow the sun isn't blatant off shoring as you say. Removing local >> functions entirely though will land you with internal chaos and severe >> problems down the track when trying to insource. >> >> Having multiple sites has its benefits (and challenges), I just don't >> think binning local makes any sort of sense with the NBN NOC. >> >> On 16 March 2023 7:51:12 pm Julien Goodwin <[email protected]> >> wrote: >> >> On 16/3/23 4:06 pm, Luke Thompson wrote: >>> >>>> NOC offshoring is nightmare territory - depending on how it's done. The >>>> national broadband network ought to be just that. >>>> >>> >>> I'll mostly agree with that. >>> >>> Pure NOC offshoring isn't great. Splitting a NOC into two or three sites >>> for follow-the-sun coverage can work really well if smartly managed, >>> saves trying to find good staff for a night shift, although of course it >>> does add plenty of issues on its own. >>> >>> Even just NOC remote from engineering, having a NOC in Brisbane, but >>> engineering all done out of Melbourne has plenty of issues if you don't >>> work strongly to ensure the various people actually talk to each other. >>> >>> Or, if you're large enough, first tier separate from second can be much >>> the same. >>> >>> I'm currently working with our corporate network group, and it's my >>> constant lament that I can't just sit in a room where their NOC folk are >>> working to learn the things that aren't getting escalated, processes >>> that don't quite work properly, and other things I might not see from >>> reading their tickets. (The reasons why I can't just do this are long >>> and far off topic for this) >>> >>> If NBN were spinning up a NOC in the UK, Ireland, or possibly the >>> US/Canada east coast that could be a very good idea, but it wouldn't be >>> the cheap one. >>> >>> If NBN are shifting things done in Australia as an attempt at a cost >>> saving, I doubt it really will by the time all relevant costs are >>> considered. >>> _______________________________________________ >>> AusNOG mailing list >>> [email protected] >>> https://lists.ausnog.net/mailman/listinfo/ausnog >>> >> >> _______________________________________________ >> AusNOG mailing list >> [email protected] >> https://lists.ausnog.net/mailman/listinfo/ausnog >> > _______________________________________________ > AusNOG mailing list > [email protected] > https://lists.ausnog.net/mailman/listinfo/ausnog >
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