Can someone print that and show NBN next time they claim their purpose above all else is to "deliver an investment grade return" when they argue about price/reliability/competition/etc?
On Fri, Mar 17, 2023 at 10:59 AM John Edwards <[email protected]> wrote: > NBN's purpose is to lift the digital capability of Australia. > > https://www.nbnco.com.au/corporate-information/about-nbn-co/our-purpose > > The takeaway from offshoring activities is that the Australian government > does not consider Network Operations to be a digital capability. > > John > > > > On Fri, 17 Mar 2023 at 10:31, Matthew Moyle-Croft <[email protected]> wrote: > >> Saving money on one thing can cost a LOT in other ways. The large siloed >> organisation run by accountants story. >> >> On Thu, Mar 16, 2023 at 10:10 PM Luke Thompson <[email protected]> >> wrote: >> >>> I'm with you on follow the sun, much like iiNet & Co. did back in the >>> day (very effectively, almost a work of art it was so good) with some >>> functions. >>> >>> In the context of a national network though, much as with Telstra the >>> people are its greatest asset - and while it can be nightmarish landing the >>> right folk especially over odd hours, building out a collaborative >>> powerhouse of a team on-shore is the beauty spot if it fits. Especially >>> with NOCs/SOCs. >>> >>> Follow the sun isn't blatant off shoring as you say. Removing local >>> functions entirely though will land you with internal chaos and severe >>> problems down the track when trying to insource. >>> >>> Having multiple sites has its benefits (and challenges), I just don't >>> think binning local makes any sort of sense with the NBN NOC. >>> >>> On 16 March 2023 7:51:12 pm Julien Goodwin <[email protected]> >>> wrote: >>> >>> On 16/3/23 4:06 pm, Luke Thompson wrote: >>>> >>>>> NOC offshoring is nightmare territory - depending on how it's done. >>>>> The >>>>> national broadband network ought to be just that. >>>>> >>>> >>>> I'll mostly agree with that. >>>> >>>> Pure NOC offshoring isn't great. Splitting a NOC into two or three >>>> sites >>>> for follow-the-sun coverage can work really well if smartly managed, >>>> saves trying to find good staff for a night shift, although of course >>>> it >>>> does add plenty of issues on its own. >>>> >>>> Even just NOC remote from engineering, having a NOC in Brisbane, but >>>> engineering all done out of Melbourne has plenty of issues if you don't >>>> work strongly to ensure the various people actually talk to each other. >>>> >>>> Or, if you're large enough, first tier separate from second can be much >>>> the same. >>>> >>>> I'm currently working with our corporate network group, and it's my >>>> constant lament that I can't just sit in a room where their NOC folk >>>> are >>>> working to learn the things that aren't getting escalated, processes >>>> that don't quite work properly, and other things I might not see from >>>> reading their tickets. (The reasons why I can't just do this are long >>>> and far off topic for this) >>>> >>>> If NBN were spinning up a NOC in the UK, Ireland, or possibly the >>>> US/Canada east coast that could be a very good idea, but it wouldn't be >>>> the cheap one. >>>> >>>> If NBN are shifting things done in Australia as an attempt at a cost >>>> saving, I doubt it really will by the time all relevant costs are >>>> considered. >>>> _______________________________________________ >>>> AusNOG mailing list >>>> [email protected] >>>> https://lists.ausnog.net/mailman/listinfo/ausnog >>>> >>> >>> _______________________________________________ >>> AusNOG mailing list >>> [email protected] >>> https://lists.ausnog.net/mailman/listinfo/ausnog >>> >> _______________________________________________ >> AusNOG mailing list >> [email protected] >> https://lists.ausnog.net/mailman/listinfo/ausnog >> >
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