I love that their Business security involves a letter head what is it
1974. That will fool the fraudster they never will be able to duplicate
a letterhead.
Matt
On 31/5/2023 4:08 pm, Rob Thomas wrote:
Trying to log into our Telstra account and we are greeted with this
lovely message:
---
Two-step verification
To protect the security of your account, we need to complete an
additional authentication step. We refer to this as a two-step
verification.
As we don’t have any contact details listed on your account, we’re
unable to complete the two-step verification. This means you’ll need
to visit a Telstra store with a valid ID. You can find our nearest
store here.
Please remember to bring in a valid form of ID. If you’re a small
business customer, please bring in a letter/document with your
business’ letterhead on it.
---
I've given Telstra my ID more times than I can possibly count, and
this is it. I'm done. I can't even download my latest bill to pay them.
So, I guess I'm going to be porting 200 odd mobiles away from them.
They have succeeded in beating entropy, where it was easier to NOT
change than it was to change. Well done Telstra, I guess. Thank you
for finally convincing me that your incompetence was no longer worth
tolerating.
Yes, I do have my cranky pants on, how did you tell?
--Rob
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/* Matt Perkins
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