Not to mention even if you are a Telstra business customer almost every time I have visited the store they don't have any appointments for that day and you need to come back a day or 2 later.
And then the representative says to you that they can't help you because it's a business account and will need to refer you to someone else who just happens to be off that day. On Wed, 31 May 2023, 2:16 pm Matt Perkins, <[email protected]> wrote: > I love that their Business security involves a letter head what is it > 1974. That will fool the fraudster they never will be able to duplicate > a letterhead. > > Matt > > > On 31/5/2023 4:08 pm, Rob Thomas wrote: > > Trying to log into our Telstra account and we are greeted with this > > lovely message: > > > > --- > > Two-step verification > > To protect the security of your account, we need to complete an > > additional authentication step. We refer to this as a two-step > > verification. > > > > As we don’t have any contact details listed on your account, we’re > > unable to complete the two-step verification. This means you’ll need > > to visit a Telstra store with a valid ID. You can find our nearest > > store here. > > > > Please remember to bring in a valid form of ID. If you’re a small > > business customer, please bring in a letter/document with your > > business’ letterhead on it. > > --- > > > > I've given Telstra my ID more times than I can possibly count, and > > this is it. I'm done. I can't even download my latest bill to pay them. > > > > So, I guess I'm going to be porting 200 odd mobiles away from them. > > They have succeeded in beating entropy, where it was easier to NOT > > change than it was to change. Well done Telstra, I guess. Thank you > > for finally convincing me that your incompetence was no longer worth > > tolerating. > > > > Yes, I do have my cranky pants on, how did you tell? > > > > --Rob > > > > > > _______________________________________________ > > AusNOG mailing list > > [email protected] > > https://lists.ausnog.net/mailman/listinfo/ausnog > > -- > ** DO NOT SEND PRIVATE OR CONFIDENTIAL MATERIAL VIA EMAIL > > /* Matt Perkins > Direct 02 8916 8101 Spectrum Networks Ptd. Ltd. > Office 1300 133 299 [email protected] > ABN 66 090 112 913 Level 6, 350 George Street Sydney 2000 > > */ > > _______________________________________________ > AusNOG mailing list > [email protected] > https://lists.ausnog.net/mailman/listinfo/ausnog >
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