Jonathon Coombes wrote:
On Thu, 2005-07-07 at 00:38 -0400, Daniel Carrera wrote:
Jonathon Coombes wrote:
Way ahead of you! :)
I have added a lot of the FAQ's to the KB already - certainly the
ones that people were asking and also what I considered "pertinent"
to the KB. What I need is people who can go through the list and
check it against the FAQ and see what I have missed and add more
information.
Hhhmmm... you see... this is what I'm thinking: If the KB and FAQs are
unified, they could really complement each other.
Agreed.
I know this is technically very difficult, but bear with me for a second:
Not technically, but maybe resource wise :)
Suppose that the KB and FAQs were one and the same. It's a database of
questions and answers. People would have a browse option (like FAQs
today) or search option (like KB today). You can think of it as either
searchable FAQs or a browsable KB. Either way it's the same thing.
Instead of copying and pasting questions from one to the other, they
could "just" share the same database.
You see, right now, the FAQs and KB sort of duplicate each other, but
not entirely. They are different approaches of solving the same problem.
I fear that the current situation (1) divides the limited volunteer
resources we have and (2) confuses volunteers as to which resources to
contribute to.
Agreed. Although from what I have seen on the mailing list, most people
do not visit either the FAQs or the KB before posting obvious questions.
This is the same reason why there has been an effort to merge different
FAQs together, so there are fewer of them. The current FAQs at
OOoAuthors are the merger of the FAQs from (1) user-faq (2)
documentation and (3) Colin's unofficial FAQ.
Agreed. At the miniconf in Australia only a couple of months ago, we had
a number of people such as Colin and Iannz wanting to see the KB as the
first port of call for any support. Once this is automated a bit more
and combined with FAQs, I think it would be an invaluable resource.
A further unification with the KB might be valuable (or it might be a
stupid idea). Incidentally, I like the name KB better, and I like the KB
user interface better.
Yes, the KB word is used quite a lot by the large corporations, and it
is essentially more correct in that it contains more that just the
FAQs. It is a wealth of knowledge, the combined knowledge of the people
who use the product.
In any event, I'd like to hear your thoughts on this.
So when can we do this? :)
Regards
Jonathon
Jonathan:
I have used the KB and it is becoming much better!
Have you noticed the eMails on users on outline numbering. It appears
that that subject is worth noting in the KB. It is apparently, an
ellusive function, and is not that great. I tried it once or twice but
spent enough time to become very frustrated. And that is difficult to
do, that is frustrate me, as I am 3 score years.
Chris
