The CCA (or Cultura Azores) is like their National Archive. I don't understand why someone would contact a National Archive to file a complaint when it needs to go to the Better Business Bureau (BBB) or a like entity that they hopefully have there. Can you elaborate further on why the CCA could help resolve a consumer problem? Maybe it's way different over there. Cheri Mello Listowner, Azores-Gen Researching: Vila Franca, Ponta Garca, Ribeira Quente, Ribeira das Tainhas, Achada
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