Mark Murawski wrote at about 11:46:24 -0500 on Monday, November 14, 2022:
>
> On 11/3/22 14:41, backu...@kosowsky.org wrote:
> > Mark Murawski wrote at about 14:29:44 -0400 on Thursday, November 3, 2022:
> > > Hi Christopher,
> > >
> > > Thanks for the kind response.
> > >
> > > I found the possibly culprit log entry that I attached to this thread
> > > just earlier.
> > > 2022-11-03 08:08:49 Can't run BackupPC_zipCreate while BackupPC_dump
> > > is running on host xyz
> >
> > You think???? Log seems pretty clear.
> > Might be a good idea to look at the logs *before* bothering us with
> > likely phantom bugs.
>
> Can you define how this situation is a "phantom bug". I pretty
> clearly explained the lack of feedback from the UI when this condition
> occurs and you get sent a zero byte zip file with no explanation.
The logs were clear -- this is Enterprise software and when something
doesn't work, one is expected to check the logs (as well as doing
other basic troubleshooting homework). If backups or restores don't
work -- for whatever reason -- the first thing to do is check the
logs!!! (how many times do I have to say that???)
This is not child-proof Windows consumer software where the UI is
expected to do everything and spoon-feed all the answers. The GUI is only
there to help with basic tasks -- indeed the GUI itself is mostly
focused on making it easier for users to change config parameters and
launch backups/restores -- it is not meant to be idiot-proof or a
substitute for logs.
Indeed, many users (myself included) never even use the GUI since the
CLI is much more powerful and accessible. As such, there is not a huge
ongoing investment being made in adding more bells and whistles
(unless an individual user -- hint you -- contributes code).
The fact that the UI doesn't pop up a nice shiny, themed dialog box
explaining why your restore failed is NOT a BUG. At most, it's a feature
request to include more debugging info directly in the GUI -- and you
are welcome to submit code that provides such messaging.
That being said, the GUI did undoubtedly signal an error -- just not
in a pop-up. Had you looked under "Restore Summary", you would have
seen presumably that your restore had no files or no data. The top
status text may also have noted something.
I can assure you that there are many, many even more egregious or
alternatively subtle ways for backups (or restores) to fail in part or
in full and there is no nice shiny GUI that signals many such
errors. That's why you need to check and test backups as well as
restores -- if there are issues, then... drumbeat... check the logs!
> Again... unneeded hostility.
Not hostility -- just reaction to:
1. Laziness -- you made all types of claims and request for help
before doing even minimal troubleshooting yourself
2. Calling "BUG" multiple times just because you didn't get the
notification in the way you wanted. At most this is a "Feature
Request" for more direct error messages for those who don't want to
trouble themselves to look in the logs or even on the status page.
Personally, though, I think adding more error messages will only
give a false sense of security leading users to think that their
backups and restores are intact just so long as they don't have
error messages. Given the large number of ways in which backups and
restores can fail subtly, this would only give a false sense of
security.
> Check your attitude at home.
Pot-kettle. If you want help:
(1) Be polite
(2) Do your homework
(3) Don't expect free tech support to compensate for your laziness
(4) Don't call things bugs until you have verified that they are
indeed bugs
(5) Drop the entitled attitude and implication that others should
be writing better error notification code to suit your
specific needs
> Why are you doing your best to push new people away?
Because you still don't seem to get that your approach has been rude
and lazy from the get-go. I am happy to encourage users who are
respectful of other peoples time, who are willing to learn a little
and at least read the FAQ before asking for help, and who are
potentially willing to even give back.
BTW, you clearly don't seem to use much FOSS, especially
Enterprise-level. I wish I had a nickel for every time I encountered
so-called "attitude" when I would jump in as a newbie asking on some
Forum, for help without doing any prep work and without giving even
the most major of relevant background info.
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