Not sure what to say.  My Win10 machine is backed up including the NTUser files 
for the users. Not sure it will help but attached is my file for backing up a 
Windows 10 box. I ran a list files jobid= and checked the files existed in the 
backup.  I used the command line on the server to do this command and then 
searched in less for NTUser.

echo "list files jobid=xxx" | bconsole | less

since the WebUI is pretty much useless for listing files since it throws an 
error about too many files.

I assume the Win10 box is updated to the latest patches, etc.?

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FileSet {
        # File set for Windows Workstations.  Excludes all directories and
        # then backups up only the desired ones.
        
  Name = "WinWS"
  
  Enable VSS = yes
        
        # Included options
  Include {
        # Backup all users
        File = "C:/Users"

        # Other files.
                File = "S:/Programs/Steam/userdata"
                File = "S:/bin"
                File = "S:/Games/XPlane-11"
                File = "C:/ProgramData"
                File = "S:/Projects"
        
    Options {
      Signature = MD5
      AutoExclude = yes
      Drive Type = fixed
      IgnoreCase = yes
      Compression = GZIP
      
      # Do selected folders and files for users.
      # Documents folder.

                        # Steam files
                        Wild = "[A-Z]:/Programs/Steam/userdata/*"
                        
                        # Other files
                        Wild = "[A-Z]:/bin/*"

                        # X-Plane
                        WildDir = "[A-Z]:/Games/XPlane-11/Resources/plugins"
                        Wild = "[A-Z]:/Games/XPlane-11/Resources/plugins/*"

                        # ProgramData Folder
                        # Bareos configuration
                        WildDir = "[A-Z]:/ProgramData/Bareos"
                        Wild = "[A-Z]:/ProgramData/Bareos/*"
                        
                        # Projects Directory
                        WildDir = "[A-Z]:/Projects"
                        Wild = "[A-Z]:/Projects/*"
    }
    
    # Excluded
    Options {
        Exclude = yes
                        # Exclude system files.
      WildFile = "[A-Z]:/pagefile.sys"
      WildDir = "[A-Z]:/RECYCLER"
      WildDir = "[A-Z]:/$RECYCLE.BIN"
      WildDir = "[A-Z]:/System Volume Information"

                        # Exclude other items
                        # X-Plane - save only addon aircraft, preferences for 
modified setups, and
                        # Resources for control setup.  Exclude all else.
                        WildFile = "[A-Z]:/Games/XPlane-11/*"
                        Wild = "[A-Z]:/Games/XPlane-11/Aircraft/Extra Aircraft"
                        Wild = "[A-Z]:/Games/XPlane-11/Aircraft/Laminar 
Research"
                        Wild = "[A-Z]:/Games/XPlane-11/Airfoils"
                        Wild = "[A-Z]:/Games/XPlane-11/Global Scenery"
                        Wild = "[A-Z]:/Games/XPlane-11/Instructions"
                        Wild = "[A-Z]:/Games/XPlane-11/Output/crash_reports"
                        Wild = "[A-Z]:/Games/XPlane-11/Output/shadercache"
                        Wild = "[A-Z]:/Games/XPlane-11/Resources/*"
                        WildDir = "[A-Z]:/Games/XPlane-11/Weapons"
                        
                        #  Program Data files                   
                        RegExDir = "[A-Z]:/ProgramData"
                        Wild = "[A-Z]:/ProgramData/*"
                        
                        # Do not back up caches
                        RegExDir = ".*\/cache\/.*"
                        WildDir = "*/cache"
                        RegExDir = ".*\/cache2\/.*"
                        WildDir = "*/cache2"
          }
  }
}

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