On Mon, Aug 6, 2012 at 3:32 AM, Marin Knezović <[email protected]> wrote: > awesome. But it seems to lack support from BBEdit developers, so I doubt > I'll buy it :( >
Seriously?!?! I've _NEVER_ seen an another company where the developers work so hard to support the users as with BareBones. When I've emailed support _within_business_hours_ I've gotten a response within moments. Actual BB developers, and by that I mean people writing the actual product, communicate on this list daily, sometimes even outside their normal working hours. Not to mention the several other BB people including tech writers and support people. Additionally, there are many community members here that try very hard to help and answer questions. Anyone who expects immediate turn-around to an email, especially one outside of normal working hours, really needs to examine their own expectations a little harder. Email is not an "immediate gratification", by definition it means that it's something that can wait a few hours (look at the specifications for emails servers: they have DAYS before they consider an email undeliverable). Based on your comment, I wonder if you want help or if you only want to complain. I apologize for such a loud and strident email (and off-topic, sorry). As a 10+ year BBEdit user and a long time member of this list, I've seen how hard BB developers work to support their users. Nothing's ever perfect, but they strive to make it so. Bravo! I also notice the same BB names on this list year after year, while I've had many jobs over the last several years. It's really nice to see a company taking care of their employees. I know this is off-topic, so I'll move on; don't expect me to give any more replies on this thread. - Steve -- -- You received this message because you are subscribed to the "BBEdit Talk" discussion group on Google Groups. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at <http://groups.google.com/group/bbedit?hl=en> If you have a feature request or would like to report a problem, please email "[email protected]" rather than posting to the group. Follow @bbedit on Twitter: <http://www.twitter.com/bbedit>
