Hey
folks,
Well I must say, I
have never had a worse experience in my entire career as a network administrator
than with our current high-speed solution provider, DSL.net. Their tech support
has been shady at best, their account managers never return phone calls, and
their promised 99.9% of uptime on T1 and SDSL services is laughable (try like
84%, which is what we are averaging now)... and they blame Covad for virtually
everything. Just letting you guys know the back story in case you ever have
the misfortune of dealing with these folks. Needless to say, I am about ready to break
contract.
Anyways, the
question now becomes, who next? We would very much like to keep the same
provider in both our Boston and Providence offices... one requires a T1 level of
service... the other, a 384k (or so) SDSL line (or equivelent). Any particular
companies you folks have had luck with? Anyone you think I should definately
stay away from? DSL.net looked extremely promising on paper... so at this point
I am looking for any help I can get... job on the line and all
that.
Thanks,
Jake W Paris
IT Manager
Watch Hill Partners, Inc.
[EMAIL PROTECTED]
(401) 453-4800
x343
www.whpi.com
The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. Thank you. Watch Hill Partners, Inc.
