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Jake,
I have been a good boy and sat quietly on the
sidelines. ;-)
However, I can say a few words for Conversent
Communication based out of Marlboro, MA. They have T1, SDSL (voice and data
up to T3) in both Boston and Providence (major 5ESS-based COs in
Providence and elsewhere). They used to resell Covad but now have their own
facilities and provision DSL using mostly Nokia and Lucent Stinger
DSLAMS. Conversent also has an ISP with service offices out of
Warwick RI and a major internet datacenter in the Marlboro
facility.
all in all, I would use them as a credible
alternative to Verizon if I needed to.
If you really need to, I could give you some
contact names like techs, engineers, managers and VPs, but I'd rather hold off
on that just now. And they will do special pricing for sizable or growth
potential accounts. I should think that your company might qualify if you
push for it. ;-p
As for DSL.net........ I could tell you more
background info on them (offline via email) if you want.
-gabe (former Director of IT at
Conversent)
----- Original Message -----
Sent: Tuesday, June 03, 2003 11:53
AM
Subject: BBLISA: ISP Horror Story +
Recommendations?
Hey
folks,
Well I must say, I
have never had a worse experience in my entire career as a network
administrator than with our current high-speed solution provider, DSL.net.
Their tech support has been shady at best, their account managers never return
phone calls, and their promised 99.9% of uptime on T1 and SDSL services is
laughable (try like 84%, which is what we are averaging now)... and they blame
Covad for virtually everything. Just letting you guys know the back story
in case you ever have the misfortune of dealing with these folks.
Needless
to say, I am about ready to break contract.
Anyways, the
question now becomes, who next? We would very much like to keep the same
provider in both our Boston and Providence offices... one requires a T1 level
of service... the other, a 384k (or so) SDSL line (or equivelent). Any
particular companies you folks have had luck with? Anyone you think I should
definately stay away from? DSL.net looked extremely promising on paper... so
at this point I am looking for any help I can get... job on the line and all
that.
Thanks,
Jake W Paris
IT Manager
Watch Hill Partners, Inc.
[EMAIL PROTECTED]
(401) 453-4800
x343
www.whpi.com
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