Honorable members,
I have no other way but to resort to all the fellow members asking them
what they think about the kind and quality of service our net providers are
giving us, wish there was a place where one can get a help and support for the
consumers, we consumers are always the enemy. The recent experience with the
dial up service of Proshikanet has been the most magnificent!!! Not having the
usual card the shop keeper from Dhaka new market insisted on the quality of
their service (guess they get higher percentage). First, facing difficulty to
register I call them at around 9.30 pm (the service was for night which starts
from 9 onwards) but finding no one picking up the phone, lot for the first
impression!!! Then when failed trying numerous times I went ahead with the
registration by myself which was far from user friendly - not the worst!!! The
best part, when ever you try to connect the message comes the phone line is
busy and for how long??? no limits, maybe 2 hours to 3 hours
or never, now when you call them its rare they pick up the phone and if they
accidentally do, one fellow told me we dont have the means to provide the
service, sir you have to understand!!!! OUR ISP HAS NO MEANS TO PROVIDE THE
SERVICE!!! Then why on earth are you there!!!??? The recent experience with
another service provider Onet was more or less the same, never connects. One
fellow from Proshikanet even asked me my password!! I wonder why they need
it??? In addition to that when I went to their website there were no options
for me to change the password.
To cut the story short or not to make it not any longer I leave the id and
the password of the wonderful Proshikanet for all the members to judge them
selves. Id - arham00 , password handsome1 (almost most of the month is left
and the service is night cruiser which stretches from 9 PM to 8 Am) their
access code is 0101330 and for customer care call 8012717 Ext 123 , 132 and
01556363712 and please judge for yourself on what should be done for these
types of service (Pain) providers in absence of any accountability???
I think punter has the power no matter how lax our system is, the companies
should be brought to an understanding that they cannot not get away with this
kind of attitude with the people and is an act of violation of consumer rights
which they so much ignore.
Sincerely,
Arham Chowdhury
---------------------------------
You rock. That's why Blockbuster's offering you one month of Blockbuster Total
Access, No Cost.
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