Impact: BlackBerry subscribers may experience delays in registering their 
device or receiving new service books. BlackBerry Connect and 
BlackBerry-enabled devices that require a new PIN may be unable to receive the 
PIN.

BlackBerry Internet Service subscribers may experience delays in using the 
BlackBerry Internet Service web site or performing activities such as creating 
new accounts.

Wireless service providers and device resellers may experience delays in using 
BlackBerry administration web sites or performing activities such as creating 
subscriber accounts or provisioning services for subscribers. [0781]

Incident Window Start Date and Time: 20 May 2009 21:28:00 (GMT).
Incident Window End Date and Time: 21 May 2009 03:38:00 (GMT)
Duration: 6  hour(s) and  10 minute(s)
% of Subscribers Affected: 100.00 (estimated)

This issue has now been resolved. We apologize for any inconvenience and thank 
you for your continued support.

EST =   GMT - 5 hours
EDT =   GMT - 4 hours
AEST = GMT + 10 hours



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