I was told different. If it's moved between servers then there is no need to run the utility. If it's moved between stores on the same server, then the util must be run.
The script i posted stops and starts the services in order. I run it when we move a mailbox regardless if it's just between stores or between servers, hoping it's mystic properties pleases the BlackBerry gods. I also have a Moving Mailbox dance but that's purely for my enjoyment and has no bearing on if their BlackBerry will work once the move is completed. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Moller, Doreen Sent: Wednesday, September 09, 2009 11:27 AM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Moving Users to a new Store on Exchange 2003 Hi Jonathan - Thanks very much!!! I just got off the phone with Blackberry Technical support and they said Handheldcleanup utility only works if the users mailbox is moved to a different exchange server. They said if the users mailbox is moved to a different store on the same exchange server the only solution is to restart all the services (or reboot the BES). Do you find this to be true? thanks -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Jonathan Barker Sent: Wednesday, September 09, 2009 02:11 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Moving Users to a new Store on Exchange 2003 OK, here it is. I'm sure email will wrap the lines. ======================================== REM Blackberry Handheld Cleanup Utility REM Created 10/02/2007 by JTB REM Datestamp and Timestamp logfile ECHO %DATE% >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" ECHO %TIME% >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" REM Pipe BES name to the handheldcleanup utility REM Output is appended to logfile echo qela-bes|"D:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility\HandheldCleanup.exe" -u -p "BlackBerryServer" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" REM Restart Blackberry services in correct order REM Output is appended to logfile net stop "BlackBerry Router" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net stop "blackBerry Dispatcher" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net stop "BlackBerry Controller" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net stop "BlackBerry Policy Service" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net stop "BlackBerry Synchronization Service" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net stop "BlackBerry Alert" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net stop "BlackBerry Attachment Service" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net stop "BlackBerry Database Consistency Service" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net stop "BlackBerry MDS Connection Service" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net stop "BlackBerry MDS Services - Apache Tomcat Service" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net start "BlackBerry Router" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net start "blackBerry Dispatcher" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net start "BlackBerry Controller" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net start "BlackBerry Policy Service" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net start "BlackBerry Synchronization Service" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net start "BlackBerry Alert" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net start "BlackBerry Attachment Service" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net start "BlackBerry Database Consistency Service" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net start "BlackBerry MDS Connection Service" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" net start "BlackBerry MDS Services - Apache Tomcat Service" >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" ECHO Moved Mailbox repair complete >> "C:\Documents and Settings\besadmin\Desktop\Utilities\Logs\Moved Mailbox repair.log" ======================================== -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Moller, Doreen Sent: Wednesday, September 09, 2009 9:48 AM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Moving Users to a new Store on Exchange 2003 Ok thanks very much Jonathan. Please forward it along the next chance you get. Thanks again! -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Jonathan Barker Sent: Wednesday, September 09, 2009 11:58 AM To: '[email protected]' Subject: Re: [Bes-admins] Moving Users to a new Store on Exchange 2003 Rim has a kb on this exact issue. Sorry I'd post my .bat file I use for this that runs the handheldcleanup and restarts services but I'm not in the office this morning. ----- Original Message ----- From: [email protected] <[email protected]> To: A list for BES Admin's to discuss issues, etc. <[email protected]>; [email protected] <[email protected]> Sent: Wed Sep 09 08:45:04 2009 Subject: Re: [Bes-admins] Moving Users to a new Store on Exchange 2003 Yes I would like to know too. I just tried restarting the synch service and that did not work either. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Sobey, Richard A Sent: Wednesday, September 09, 2009 11:40 AM To: A list for BES Admin's to discuss issues, etc.; [email protected] Subject: Re: [Bes-admins] Moving Users to a new Store on Exchange 2003 I would also know how to restart an individual agent. I usually bounce all the BES services to get around this issue. Richard -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Moller, Doreen Sent: 09 September 2009 16:31 To: [email protected]; A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Moving Users to a new Store on Exchange 2003 I just did a test and tried reloading myself from BB manager and I still don't work. Which agent should I restart and where. Thanks! -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Wednesday, September 09, 2009 11:16 AM To: etc. A list for BES Admin's to discuss issues Subject: Re: [Bes-admins] Moving Users to a new Store on Exchange 2003 Yes, it's normal. You can reload the user (from BBMgr) or restart the agent they are on to get them going. Sent via BlackBerry by AT&T -----Original Message----- From: "Moller, Doreen" <[email protected]> Date: Wed, 9 Sep 2009 11:15:15 To: A list for BES Admin's to discuss issues,etc.<[email protected]> Subject: [Bes-admins] Moving Users to a new Store on Exchange 2003 _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- ********************************************************************* This message and any attachments are solely for the intended recipient. 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