This happened to us a few times. Things to check (some redundant!) - Was user moved to different Exchange Store - Is this happening with all emails? - Did you have user perform battery pull? - Resend Service Book/IT Policy?!
Thanks! - Mark Eggan -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Moller, Doreen Sent: Friday, September 11, 2009 8:05 AM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Can't Receive on Blackberry Thanks I sent the user a pin message and am waiting to hear back if he received it. He is in Morocco. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Guido Strucksberg Sent: Friday, September 11, 2009 10:43 AM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Can't Receive on Blackberry one more: Is this user able to send and receive PINs? I had cases were a user could: - Sent PIN, - sent mail, when selecting the email adresse from the BB or type it in(no lookup) - The BES logs showed the Lookup, but the result was not delivered to the BB but. Device did no receive PIN, MAIL, any data. Only after a wipe. The device was getting data again.. and could be reactivated.. Handle with care.. Best, Guido Moller, Doreen schrieb: > > Does anyone have ideas why someone would be able to send but not > receive on their blackberry. They are not over their mailbox limit. > > thanks > > Doreen Moller > Lead Analyst, Infrastructure - Mobility > Schering-Plough Corp > 908-473-3627 (Summit) > [email protected]_ <mailto:[email protected]> > > > ********************************************************************* > This message and any attachments are solely for the > intended recipient. If you are not the intended recipient, > disclosure, copying, use or distribution of the information > included in this message is prohibited -- Please > immediately and permanently delete. > > ------------------------------------------------------------------------ > > _______________________________________________ > Bes-Admins mailing list > [email protected] > http://www.dataoutages.com/mailman/listinfo/bes-admins > http://www.dataoutages.com > http://www.dataoutagenews.com > RSS Feed: http://feeds.feedburner.com/Bes-admins > --------------------------------- > > _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- ********************************************************************* This message and any attachments are solely for the intended recipient. If you are not the intended recipient, disclosure, copying, use or distribution of the information included in this message is prohibited -- Please immediately and permanently delete. _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins ---------------------------------
