I believe the installation logs are kept in c:\program files\research in motion\blackberry enterprise server\logs\installer (for 4.1.x at least). Hopefully you'll be able to find something there. The files have the *.log extension.
If you still can't get around the upgrade, have you considered an uninstall of 4.1.6.14 and a clean install of 5.0? I know it'll be a big pain to recreate all your settings but it might be a last resort option. Anthony "George Poulos" <[email protected]> Sent by: [email protected] 10/26/2009 06:31 PM Please respond to "A list for BES Admin's to discuss issues, etc." <[email protected]> To "A list for BES Admin's to discuss issues, etc." <[email protected]> cc Subject [Bes-admins] 5.0 Installation issues Hi there I am trying to install/upgrade BES 5.0 with MR3 I currently am on ver 4.1.6.14 When I run the setup file after the gigantic download and extract. I get this error "Blackberry Enterprise Server has failed. Please check the install log for details. Setup will now exit. There’s no install log on the server to be found. I even did a search for just text file on the server. I logged in and tried the install with the besadmin acct. The Besadmin account is in the local server’s admin group. I have done this a thousand times before and I could have done it in my sleep. I tried to do it with a domain admin account but it gives me a error” You must continue the installation with the account you started with.” So somewhere on the server either a file or a registry entry it knows that I have tried to install the software. If I could get rid of that I might get it installed. I copied the install package to another server and the install ran fine. Just to check the initial download. I have called RIM twice (We have a T account) and they are looking into it?? Thoughts and ideas so I can upgrade my server? --GP The contents of this email and any attachments to it may contain privileged and confidential information from Bernstein, Fox, Whitman, Goldman & Baumblatt LLP. This information is only for the viewing or use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of, or the taking of any action in reliance upon, the information contained in this e-mail, or any of the attachments to this e-mail, is strictly prohibited and that this e-mail and all of the attachments to this e-mail, if any, must be immediately returned to Bernstein, Fox, Whitman, Goldman & Baumblatt LLP or destroyed and, in either case, this e-mail and all attachments to this e-mail must be immediately deleted from your computer without making any copies thereof. If you have received this e-mail in error, please notify Bernstein, Fox, Whitman, Goldman & Baumblatt LLP by e-mail immediately. Circular 230 Disclosure: To ensure compliance with U.S. Treasury Regulations, Bernstein, Fox, Whitman, Goldman & Baumblatt LLP informs you that any tax advice contained in this communication (including any attachments) is not intended or written to be used, and cannot be used, for the purposes of (i) avoiding penalties under the Internal Revenue Code, or (ii) promoting, marketing or recommending to another party any transaction or matter addressed herein. _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins ---------------------------------
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