Sounds like the user is getting their thread locked. Check MAGT logs
Jason Datz Lotus Domino Administrator Fragomen, Del Rey, Bernsen & Loewy, LLP 90 Matawan Rd. Matawan, NJ 07747 732-862-5000 Main 732-862-5025 Direct 3058B84D Blackberry PIN HTTP://www.Fragomen.com Tech Help- 1-866-473-3724 Michael Dillinger <[email protected]> Sent by: <[email protected]> 11/16/2009 11:07 AM Please respond to "A list for BES Admin's to discuss issues, etc." <[email protected]> To "[email protected]" <[email protected]> cc Subject [Bes-admins] One users' BB quits working not receving email untill BES is restarted Good Day to all: I have a single user and his blackberry stops working. He is not able to receive or send emails on his blackberry until I restart the server from the Management Console. I am using BPS 4.1.4.15 and the user has a BB 8800 running OS 4.5.0.124. What logs should I look thru to see what could be causing the problem? This happens about once or twice a week and Is really annoying not only to me but to the user as well. Thanks, Mike Dillinger IT technician City of Fort Morgan 970-542-3906 (office) 970-768-0958 (mobile) _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Confidentiality Note: This message and any accompanying attachments contain information from the law firm Fragomen, Del Rey, Bernsen & Loewy, LLP, its subsidiaries or affiliates and may contain information which is confidential or privileged. The information is intended for the individual(s) or organization(s) named above. If you are not the intended recipient, be aware that any review, disclosure, copying, distribution or use of the contents of this message is prohibited. If you have received this message in error, please notify the sender by e-mail or contact our offices at "[email protected]" and delete this message. Thank you.
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