I haven't, I will give that a go, cheers Yury. I assume that procedure is documented, but I'll ask you for some assistance if not.
Richard From: [email protected] [mailto:[email protected]] On Behalf Of Kalnitsky, Yury Sent: 30 November 2009 14:09 To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] BES 5.0 - activation fails for one user; BES 4.1 is fine? Richard, if you tried moving the user to a custom agent and looking at the resulting logs? This sounds like a permission issue, but only agent logs will tell. From: [email protected] [mailto:[email protected]] On Behalf Of Sobey, Richard A Sent: Friday, November 27, 2009 11:22 AM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] BES 5.0 - activation fails for one user; BES 4.1 is fine? All, Can anyone suggest why one of my users' Blackberry fails to work with BES 5.0, but is fine on BES 4.1? It's a complete mystery to me. I've migrated him, along with over a hundred others, with the Enterprise Transporter tool. However, since migrating him his Blackberry functionality has ceased to work. This is a list of things I've tried: 1) Wiping handheld and reactivating. Activation email just sits in the Inbox and not collected by BES 5.0. 2) Upgrading firmware to latest, wiping and reactiving. Same thing. 3) Removing user from BES and reading. Same thing. 4) Failing over to a different BES and rebooting both. Same thing. 5) Resending service books. 6) Run IEMSTest.exe to verify permissions - all fine. 7) Ringing technical support ("Is your BES server running?" AAAARGH!) So I'm rather at a loss. Like I said, reactivating this use on BES 4.1 is quick and painless, so mailbox access from the BES service account is fine. Suggestions on a postcard please! Thanks Richard
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