I haven't moved the mailbox at all, only moved the user from one BES server to another with the Enterprise Transporter tool. I know what you're talking about though, and restarted the BES anyway for good measure :) It didn't help.
Richard From: [email protected] [mailto:[email protected]] On Behalf Of Ruiz, Jason T Sent: 30 November 2009 13:22 To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] BES 5.0 - activation fails for one user; BES 4.1 is fine? Have you restarted the BES services after every move? I assume you're moving them from store to store? This requires a restart of the services, else it'll pick up the old store for the user. Sincerely, Jason T. Ruiz IT Service Desk Tier II 866-557-8074 Intl: 703-292-3295 ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Sobey, Richard A Sent: Friday, November 27, 2009 11:22 AM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] BES 5.0 - activation fails for one user;BES 4.1 is fine? All, Can anyone suggest why one of my users' Blackberry fails to work with BES 5.0, but is fine on BES 4.1? It's a complete mystery to me. I've migrated him, along with over a hundred others, with the Enterprise Transporter tool. However, since migrating him his Blackberry functionality has ceased to work. This is a list of things I've tried: 1) Wiping handheld and reactivating. Activation email just sits in the Inbox and not collected by BES 5.0. 2) Upgrading firmware to latest, wiping and reactiving. Same thing. 3) Removing user from BES and reading. Same thing. 4) Failing over to a different BES and rebooting both. Same thing. 5) Resending service books. 6) Run IEMSTest.exe to verify permissions - all fine. 7) Ringing technical support ("Is your BES server running?" AAAARGH!) So I'm rather at a loss. Like I said, reactivating this use on BES 4.1 is quick and painless, so mailbox access from the BES service account is fine. Suggestions on a postcard please! Thanks Richard
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