Does he hard delete his emails bypassing the Deleted Items folder? If so, do you have "Hard Deletes Reconciliation" set to "True" under Server Properties/Messaging?
From: [email protected] [mailto:[email protected]] On Behalf Of Sam Womble Sent: Wednesday, December 09, 2009 12:19 PM To: 'A list for BES Admin's to discuss issues, etc.' Subject: Re: [Bes-admins] Emails deleted from outlook do not delete from BB Nope, and we have swapped BB's and still having same issue. From: [email protected] [mailto:[email protected]] On Behalf Of Eggan, Mark Sent: Wednesday, December 09, 2009 3:18 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Emails deleted from outlook do not delete from BB Did you move him to a new Exchange or new store? Mark Eggan (707) 259-8142 (p) [email protected] ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Sam Womble Sent: Wednesday, December 09, 2009 12:12 PM To: '[email protected]' Subject: [Bes-admins] Emails deleted from outlook do not delete from BB I have a user that he deletes his email from outlook and does not delete from BB. His wireless recon is on and already wiped and reactivated the BB. Any advice?
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