I've had that before. Do a manual refresh or lookup from the Address book, or logout of the BAS and log back in. That always worked for me.
Todd From: Moller, Doreen [mailto:[email protected]] Sent: Monday, January 04, 2010 11:34 AM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] Issue Adding a user to BES 5.0 Hi Everyone, Happy New Year. I had a situation today where a user got a new Blackberry. So I removed his device and Blackberry information via BAS. Now when I try to add him back he does not show up via the search although he is definitely in AD/GAL. Has anyone experienced that yet. Could the account be stuck somewhere and not fully purged? How can I check? thanks Doreen Moller Lead Analyst, Infrastructure - Mobility Schering-Plough Corp 908-473-3627 (Summit) [email protected]<mailto:[email protected]> ********************************************************************* This message and any attachments are solely for the intended recipient. If you are not the intended recipient, disclosure, copying, use or distribution of the information included in this message is prohibited -- Please immediately and permanently delete. ________________________________ This email message is for the sole use of the intended recipient(s) and may contain information that is confidential, privileged, proprietary and protected from disclosure by applicable law. Any unauthorized review, use, duplication, disclosure or distribution is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email and immediately destroy all copies of this message, including electronic and hard copies. Thank you for your cooperation.
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