All, I did our SP1 and SP1 MR1 upgrade this morning and want to share my experiences. Apologies for the length :)
We have 1 dedicated BAS server and 2 BES servers in a HA configuration, all of them VMs on ESX 3.5. The first machine I upgraded was BAS. With SP1, a database schema upgrade is needed which took around 5 minutes. The remainder of the upgrade on this server took 10-15 minutes, including a reboot. The first time I logged in to the upgraded BAS I got an error saying "the login has timed out, log in again or close the page". I eventually managed to log after waiting about 5 minutes for the server to do whatever it does, but it was very slow until things were cached. I did the standby BES next, which was very simple and it completed within 10 minutes. However, the fun began when I failed over. The (now upgraded) BES server started all the services, but didn't process my mailbox; lookups on the handheld weren't working; and generally the server didn't work. Interestingly, when sending a message from my device, I didn't get any errors, just the tick (I was expecting the the red cross). I left it for 10 minutes - panicking all the time! - before I failed back and things went back to normal. Then I realised I'd forgotten MR1, applied that and rebooted before going through logs to find out what might have gone wrong. Didn't find anything, so failed over again and this time it worked. Phew! Finally I upgraded the other server which went smoothly again. The entire process took around 1hr 45m with an outage of around 10 minutes after the first failover. No one noticed though. If there's any questions, please don't hesitate to ask. Richard
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