Thanks so much! I did not realize this was OS related. That's very helpful. I can have the helpdesk check BES manager to see which OS version they have and direct them accordingly. Oh I am definitely going to notify them of the new policy with instructions, but you know how that goes :). lol.
________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Jonathan Barker Sent: Tuesday, March 09, 2010 05:11 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Changing Device Passwords It's the OS level that matters, not the device. I believe OS 4.5 and lower has the password in the Security sub menu, where the OS 4.6 and higher has it's own submenu. FYI when you apply the IT policy and push it down, the users will be prompted to enter and confirm a New Password. I'd suggest that you let them know this ahead of time and just push out the policy. This will prevent the calls from going to the helpdesk. I'd also advise them that if they go through the 10 attempts that the device will wipe, and that if they need their password reset to contact the helpdesk/BES Admin. From: [email protected] [mailto:[email protected]] On Behalf Of Moller, Doreen Sent: Tuesday, March 09, 2010 2:05 PM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] Changing Device Passwords I am getting ready to deploy an IT security policy requiring users to set a password on their devices. I am preparing a document to instruct our helpdesk on how to instruct users to change their password. I personally have both a Bold 9000 and World Edition. I noticed the option to change the password is in a slightly different place on these 2 models. Options, Security Options, Password, and select "Change Password". (Blackberry Bold 9000) OR Options, Security, General Settings, Press Menu button, and select "Change Password". (Blackberry World Edition) Can someone tell me if this is the only two variations or if there are many others depending on the models. We have tons of models and want to make sure the helpdesk is equipped to quickly help the user without looking it up each time. Short of proving a link to the user manual for each device, I wasn't sure of a clever way to handle this. Thanks Doreen Moller Lead Analyst, Infrastructure - Mobility Schering-Plough Corp 908-473-3627 (Summit) [email protected] <mailto:[email protected]> ********************************************************************* This message and any attachments are solely for the intended recipient. If you are not the intended recipient, disclosure, copying, use or distribution of the information included in this message is prohibited -- Please immediately and permanently delete. ********************************************************************* This message and any attachments are solely for the intended recipient. If you are not the intended recipient, disclosure, copying, use or distribution of the information included in this message is prohibited -- Please immediately and permanently delete.
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