I agree with Diane. That should work. It's a different type of wipe that will bring the phone back to factory defaults (different than wipe handheld). You will have to reactivate (re-provision) the phone when complete.
Michele A Cassone | Network Administrator | EnviroTrac Ltd. | 5 Old Dock Road, Yaphank NY 11980 631.924.3001(office) | 631.924.5001(fax) | [email protected] ______________________________________________________________________ Solutions in Action - HYPERLINK "http://www.envirotrac.com"http://www.envirotrac.com CONFIDENTIALITY: This e-mail (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this e-mail in error, please notify the sender and delete this e-mail from your system. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of DOWER, BRIAN Sent: Wednesday, April 14, 2010 12:17 PM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] BB Curve 8330 on Sprint Thanks! I do know the MSL so I'll do that once she gets back. I didn't know about that ##786 trick. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Reardon, Diane Sent: Wednesday, April 14, 2010 11:12 AM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] BB Curve 8330 on Sprint I would have Sprint remove the BES plan, then add it again... Also, remove her from the BES, and remove her mailbox history, totally wipe the BB using the ##786 (will need to know the MSL), re-add her to the BES and set up again like a brand new user. If that doesn't work, then get a new MSID assigned to her phone number. I had one a month or so ago that the MSID was corrupt and my user couldn't keep voice service working. Diane Reardon Information Technology HC-1-39 I: 616.863.4800 6: [email protected] Please consider the environment before printing this email. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of DOWER, BRIAN Sent: Wednesday, April 14, 2010 10:11 AM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] BB Curve 8330 on Sprint I just put in a request with our Sprint rep to look over the account, not sure if we have more than one plan for BES, I've never been given a choice but good to know, thanks. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Jeff Peters Sent: Wednesday, April 14, 2010 10:01 AM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] BB Curve 8330 on Sprint Does sprint offer two BB plans like Verizon? If so - Did they add the correct (BES) plan back? -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of DOWER, BRIAN Sent: Wednesday, April 14, 2010 9:59 AM To: [email protected]; A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] BB Curve 8330 on Sprint Yes thanks, I've wiped the device a few times and tried Provisioning several times as well. I've even manually programmed the device. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Wednesday, April 14, 2010 9:48 AM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] BB Curve 8330 on Sprint Did you try resending service book? Sent via BlackBerry from T-Mobile -----Original Message----- From: "DOWER, BRIAN" <[email protected]> Date: Wed, 14 Apr 2010 09:42:33 To: A list for BES Admin's to discuss issues,etc.<[email protected]> Subject: [Bes-admins] BB Curve 8330 on Sprint _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com
