BlackBerry Expert Support Center - https://www.blackberry.com/besc/dashboard/
From: [email protected] [mailto:[email protected]] On Behalf Of Ceron, Carlos Sent: Monday, June 07, 2010 12:41 PM To: 'A list for BES Admin's to discuss issues, etc. ([email protected])' Subject: [Bes-admins] BES data plans Does anyone know if there is a way to find out if a device or a user's account has been provisioned to connect to a BES server? Quite often we have users who will go out and buy a BB, the sales kid will automatically add them to the BIS plan. Then they'll come to us and try to connect to our BES, once it fails then that requires us to get the user to switch to an enterprise plan. I know occasionally even with a BIS plan, you'll see the enterprise activation icons around so it can get the Help Desk a little confused whether or not it's ready. Wondering if there is a service book or a cmd that can be ran which will go through a checklist to see if it's ready to hookup to a BES. Carlos Ceron Network Analyst Office of Technology and Information Services The University of Texas System Phone: (512) 579-5064 Fax: (512) 499-4599 E-Mail: [email protected]
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