THANK YOU!!
I'll report back if this workd for us.
________________________________
From: Jeff Peters <[email protected]>
To: "[email protected]" <[email protected]>; "A list for BES
Admin's to discuss issues, etc." <[email protected]>
Sent: Fri, July 2, 2010 1:46:24 PM
Subject: RE: [Bes-admins] Finished migrating BES 5 to new BES 5 server
We had the same issue after using the transporter tool to a new BES. I found
that just resetting the contact database resolved the issue instead of having
to reactivate the entire blackberry. You can do this by:
Goto your contacts (on your bb), click the blackberry button, select options.
Hit the blackberry button again, and click show keyboard (this step only if you
have a storm)
Type RSET (nothing will show up until you’re done)
A popup will appear talking about wiping your contacts. Select OK.
It will wipe and within a few minutes download your contacts again
From:[email protected]
[mailto:[email protected]] On Behalf Of
[email protected]
Sent: Friday, July 02, 2010 1:43 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Finished migrating BES 5 to new BES 5 server
I should have said "all appeared to be working well, until..." BTW, 5 out of
50 users have reported the issue. I did physical check of another 4-5 devices
that were fine.
Our setup:
Old Server:
BES 5.0 MP1
2003 Server
Could not be patched to 5.0 MP3 due to MSI file size bing too large for Win2003
server and OS was corrupted and would not take the hotfix
Server's history was a 4.x server running MSDE 2000, has been upgraded over
last 4 or so years
P4, 3GB of RAM
New Server:
2008 R2 x64 Server
Xenon 3.0 GHz proc
8 GB RAM
300GB SAS RAID 1 array
BES 5.0 MP3
---
I order the migration toolkit a few weeks ago, waited for the new SRP to
arrive, then I built the new server from scratch, installed BES and let it
install SQL 2005 Express on the box, then immediatley patched it to MP3.
Once that was done, I used the transporter tool to migrate users. First one at
a time, then about 4-5 at a time. The only errors I got were deletion issues
(removing user from old BES server). RIM said this was a known issue with
MSDE2000 installs, and was not a problem...
The other server has now been turned off, and everyone is up and running on the
super-fast new BES server....
I had everyone pull their batteries last night on their BBs to make sure that
they came up clean / syncing with BES etc. Since that happened, I have seen
the reported disappearing contact issues...
________________________________
From:hdawg <[email protected]>
To: BES Admin Users Group <[email protected]>
Sent: Fri, July 2, 2010 1:26:31 PM
Subject: Re: [Bes-admins] Finished migrating BES 5 to new BES 5 server
I guess all doesn’t work well then.
What was the migration procedure you used?
From:[email protected]
[mailto:[email protected]] On Behalf Of
[email protected]
Sent: Friday, July 02, 2010 11:12 AM
To: BES Admin Users Group
Subject: [Bes-admins] Finished migrating BES 5 to new BES 5 server
...yesterday afternoon.
All works well, except that once people have pulled battery for the first time
they lose most of their contacts. I did a wipe / re-activation for 2 people
that fixed the issue. But is their a quicker way to fix?
Thx
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