I've had that happen before and sometimes I have to restart the SYNC instance on the BES server. I always thought you had to delete an account and then re-add it ... but after getting responses to a post I had, I tried just issuing a new activation password for an account and that seems to work (at least on BES 5.0).
From: [email protected] [mailto:[email protected]] On Behalf Of Moller, Doreen Sent: Friday, July 16, 2010 4:02 PM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] Can't add a user to BAS - Database thinks it already there Hi Guys, Can someone tell me how to fix this problem. We deleted an acct and are trying to re-add and BAS wont allow because its there, but when searching it doesn't come up. Thanks Doreen Moller Global Mobility Services 908-473-3627 mobility.merck.com<http://mobility.merck.com/> Notice: This e-mail message, together with any attachments, contains information of Merck & Co., Inc. (One Merck Drive, Whitehouse Station, New Jersey, USA 08889), and/or its affiliates Direct contact information for affiliates is available at http://www.merck.com/contact/contacts.html) that may be confidential, proprietary copyrighted and/or legally privileged. It is intended solely for the use of the individual or entity named on this message. If you are not the intended recipient, and have received this message in error, please notify us immediately by reply e-mail and then delete it from your system. *************************** This email message and any files transmitted with it are intended solely for the use of the individual or entity for whom it is addressed. It may contain confidential and privileged information. If you are not the intended recipient, please contact the sender and destroy all paper and electronic copies of this message and its contents. Any unauthorized review, use, disclosure or distribution of this email or any file attachments is strictly prohibited.
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