I know that this is not the point of your email, and I know this is a Blackberry forum, but it sounds like a lot of people support iPhones too and might benefit from the below.
The battery/heat issue is probably a known issue with the iPhones, and funny enough, it's not a physical problem. You can usually do the following steps to resolve the problem. 1. Turn off calendar synchronization (Calendar Push) on the iPhone. Or, if you prefer, you can turn all synchronization off. 2. Reboot the iPhone. 3. Turn calendar synch back on. This should at least temporarily fix your issue. Ultimately, the issue seems to be multiple Activesync profiles within the user's mailbox. The device is really trying to synch all of the profiles, so it's constantly connecting to the server. This causes the battery to heat up and not last long. You can connect to their account using MFCMapi or just OWA and remove any unnecessary profiles and this should more or less permanently fix the problem. Chris Abbott -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Wednesday, July 21, 2010 2:17 PM To: Eggan, Mark; A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Droid X We probably have 40 iphones in the company... At least once a week, someone comes by and says their iPhone is very hot. We call AT&T who sets up a replacement for the phone. iPhones are not handled via the regular business replacement channel, they ship from Apple, not AT&T. So despite the fact that we have a $10k per month cel phone bill with AT&T, Apple charges us $599 on our credit card to ship out a new device and doesn't credit us until the old phone returns. Once the device comes, they need to be updated, so you need to run iTunes on your computer to download / update the phone itself... The battery drains really quick with wi-fi enabled... Basically Apple can make any change to their OS, and I have no idea what it will do. When OS4 came out, half the company downloaded it that day and it broke their connection to Exchange. Its just a management headache ----- Original Message ---- From: "Eggan, Mark" <[email protected]> To: [email protected]; "A list for BES Admin's to discuss issues,etc." <[email protected]> Sent: Wed, July 21, 2010 2:11:27 PM Subject: RE: [Bes-admins] Droid X What concerns have you noticed? Thank you, Mark x8142 Please consider your environmental responsibility before printing this e-mail -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Wednesday, July 21, 2010 8:48 AM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Droid X agreed on this. The effing iPhones are such an administration headache. ----- Original Message ---- From: Art Alexion <[email protected]> To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Sent: Wed, July 21, 2010 11:43:46 AM Subject: Re: [Bes-admins] Droid X My concerns are less about security, and more about a lack of central administration and backup that BES provides. That plus the fact that we have too few users to invest in mastering and administering two technologies -- with one person -- me. BES has worked so well with us that BB administration takes up less than 5% of my week. I am afraid of how much time Android administration will take. On Wed, 2010-07-21 at 11:34 -0400, Richard Lawley wrote: Just make sure you know that one of the arguments the person wanting the Droid X will come up with is there’s an app for all the security issues you guys are talking about. Mobile Defense will allow you to track the phone, lock the phone, wipe the phone and send an alarm command to it too. So don’t base your argument on the security aspect. -- [cid:1279726846.662.537.camel@art-ubuntu] Art Alexion/Systems Engineer Infrastructure Engineering Group (IEG) Resources for Human Development, Inc. 215-951-0300 x3075/267-615-3172 [email protected]<mailto:[email protected]> _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com
