Ok thanks very much!!
Doreen Moller Global Mobility Services 908-473-3627 mobility.merck.com<http://mobility.merck.com/> ________________________________ From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Kalnitsky, Yury Sent: Tuesday, January 18, 2011 1:37 PM To: 'A list for BES Admin's to discuss issues, etc.' Subject: Re: [Bes-admins] Gray Screen of Death There are a few errors that come-up. Basically, most of them are 20x series, and I can assure you that rebooting the device absolutely will not fix this issue! 20x series errors are memory corruption. This is usually an indicator of some cross-linked or damaged COD files on the device file system. The only way I found to fix this is to do a wipe and OS reload. If the error repeats, then device memory is defective and you should consider a complete device replacement. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen Sent: Tuesday, January 18, 2011 12:19 PM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] Gray Screen of Death Hi, Has anyone had their users experience this? I had a few reports recently. I think it's a hardware issue and the device should be returned. But a colleague of mine found this article, thoughts? http://www.brighthub.com/mobile/blackberry-platform/articles/65934.aspx Thanks Doreen Moller Global Mobility Services 908-473-3627 mobility.merck.com<http://mobility.merck.com/> Notice: This e-mail message, together with any attachments, contains information of Merck & Co., Inc. (One Merck Drive, Whitehouse Station, New Jersey, USA 08889), and/or its affiliates Direct contact information for affiliates is available at http://www.merck.com/contact/contacts.html) that may be confidential, proprietary copyrighted and/or legally privileged. It is intended solely for the use of the individual or entity named on this message. If you are not the intended recipient, and have received this message in error, please notify us immediately by reply e-mail and then delete it from your system. Notice: This e-mail message, together with any attachments, contains information of Merck & Co., Inc. (One Merck Drive, Whitehouse Station, New Jersey, USA 08889), and/or its affiliates Direct contact information for affiliates is available at http://www.merck.com/contact/contacts.html) that may be confidential, proprietary copyrighted and/or legally privileged. It is intended solely for the use of the individual or entity named on this message. If you are not the intended recipient, and have received this message in error, please notify us immediately by reply e-mail and then delete it from your system.
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