Periodic battery pulls (or reset via Quick Pull or similar) are a good thing - I do it any time I start experiencing random slowdowns, strange issues. Never experienced the gray screen on this device but on previous devices, yes.
If the BB is several years old, I would consider an upgrade - if new, maybe a return. ________________________________ From: "Moller, Doreen" <doreen.mol...@merck.com> To: "A list for BES Admin's to discuss issues, etc." <bes-admins@dataoutages.com> Sent: Tue, January 18, 2011 9:19:28 AM Subject: [Bes-admins] Gray Screen of Death Hi, Has anyone had their users experience this? I had a few reports recently. I think it’s a hardware issue and the device should be returned. But a colleague of mine found this article, thoughts? http://www.brighthub.com/mobile/blackberry-platform/articles/65934.aspx Thanks Doreen Moller Global MobilityServices 908-473-3627 mobility.merck.com Notice: This e-mail message, together with any attachments, contains information of Merck & Co., Inc. (One Merck Drive, Whitehouse Station, New Jersey, USA 08889), and/or its affiliates Direct contact information for affiliates is available at http://www.merck.com/contact/contacts.html) that may be confidential, proprietary copyrighted and/or legally privileged. It is intended solely for the use of the individual or entity named on this message. If you are not the intended recipient, and have received this message in error, please notify us immediately by reply e-mail and then delete it from your system.
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